Savannah Fruean
Wasilla
Summary
Dynamic professional with a proven track record at Alaska Behavioral Health, excelling in customer service and office management. Demonstrated ability to enhance operational efficiency and maintain confidentiality, boosting customer satisfaction. Skilled in organizational tasks and fostering teamwork, with a knack for streamlining processes and improving team preparedness.
Overview
4
4
years of professional experience
Work History
Office Manager
Alaska Behavioral Health
04.2023 - Current
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Client Access Coordinator
Alaska Behavioral Health
03.2022 - 04.2023
- Provided exceptional customer service to patients, families, and referring providers.
- Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Vaccine Clinic Coordinator
Alaska SPCA
01.2021 - 04.2022
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Helped front desk staff register and process patients.
- Removed trash and straightened counters to keep the exam room area clean and neat.
Education
High School Diploma -
Burchell High School
Wasilla09-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Teamwork and collaboration
- Interpersonal relations
Timeline
Office Manager
Alaska Behavioral Health
04.2023 - Current
Client Access Coordinator
Alaska Behavioral Health
03.2022 - 04.2023
Vaccine Clinic Coordinator
Alaska SPCA
01.2021 - 04.2022
High School Diploma -
Burchell High School
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