Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savannah Fyfe

Myrtle Beach,SC

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Implementation Specialist

Lightning Step Technology
Houston, TX
01.2023 - Current
  • Developed strategies for streamlining processes while maintaining high quality standards.
  • Collaborated with IT staff to develop system requirements based on customer needs.
  • Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
  • Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
  • Implemented customizations according to customer specifications while adhering to established coding standards.
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Assisted in resolving escalated customer issues related to software implementations.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Led internal training sessions to update teams on new technologies and implementation strategies.
  • Conducted post-implementation reviews to assess project success and identify areas for improvement.
  • Educated clients by explaining all technology issues in terminology that was simple to understand.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
  • Conducted comprehensive needs analysis to align technology solutions with business objectives.
  • Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
  • Streamlined implementation processes to increase efficiency and reduce project delivery times.
  • Created client rapport to grow profitability.
  • Developed employee training initiatives by leveraging industry trends and partnering with team leaders.

Executive Director

The Owl’s Nest
12.2020 - Current
  • Created and executed an organization-wide policy and procedure manual, aligning with State and Joint Commission mandates
  • Managed and optimized daily staffing patterns within budget limits
  • Facilitated implementation and provided training on compliance measures and HR software for 25 personnel, including the director of HR, ensuring adherence to State and Joint Commission hiring and training standards.
  • Successfully guided facility in transitioning from self-pay peer-led recovery services to obtaining Initial Joint Commission survey and accreditation.
  • Implemented effective organizational setup for optimal operations
  • Maintained operations within approved budget and scheduled annual independent audits
  • Delivered cost savings of more than $20,000 per year
  • Collaborated with cross-functional management teams to establish streamlined processes and defined roles and responsibilities
  • Formulated policies and programs that enhanced the company's growth
  • Analyzed and assessed compliance outcomes (such as JCAHO) to inform policy development
  • Assisted with budgeting and legal matters.
  • Regularly attends seminars and maintains memberships with mental health organizations to strengthen professional knowledge
  • Ensured proper interpretation and fulfillment of functions, responsibilities, authority, and relationships through cooperation with other directors.

Clinical Director

08.2020 - 12.2020
  • Led Clinical Staff Meetings, implementing performance improvement plans.
  • Created robust group curriculum for clinical PHP program and provided training to staff on appropriate implementation and documentation of client interactions
  • Ensured educational/licensure requirements are met by clinical staff
  • Evaluated and selected qualified individuals through a thorough interviewing process
  • Participate in clinical and administrative meetings, facilitating inter-departmental information sharing
  • Conduct weekly meetings with clinical staff
  • Provided guidance and oversight to students during their field placements
  • Establishes strong connections with both staff and physicians.
  • Effectively communicated clear and accurate administrative and clinical policies and procedures to staff.

Assistant Team Leader

Eliot Community Human Services
07.2019 - 07.2020
  • Managed and directed a group of 4 clinical supervisors
  • Collaborated with other departments to ensure smooth integration of new projects into existing operations.
  • Managed clinical treatment documentation, including comprehensive assessments and IAP's, on a new pilot model
  • Ensured timely completion by interpreting and reviewing quality assurance reports of clinical documentation.
  • Streamlined intake procedure and coordinated with treatment team, maintained strong connections with community organizations and clients' support system
  • Reviewed charts for qualitative and quantitative chart audits
  • Participated in daily team conferences, offering feedback, consultation, and guidance to a team of 18 staff members
  • Monitored and assessed risks associated with a caseload of 106 clients to ensure their optimal care.
  • Assisted team leader in managing daily operations, delegating tasks and monitoring performance.

Education

Masters in Community Mental Health -

Southern New Hampshire University
Manchester, NH
01.2014

Skills

  • Client education needs
  • Complex issue resolution
  • Project plan understanding
  • Data Migration
  • Customer Support
  • Requirements Gathering
  • Telephone and email etiquette
  • Employee Development
  • Performance monitoring
  • Microsoft Office Suite
  • Team Supervision
  • Teamwork and Collaboration
  • Performance Evaluations
  • Leading Team Meetings
  • Staff Training
  • Attention to Detail

Certification

  • SC LPC, #7594
  • SC ADC, #2037
  • BLS

Timeline

Implementation Specialist

Lightning Step Technology
01.2023 - Current

Executive Director

The Owl’s Nest
12.2020 - Current

Clinical Director

08.2020 - 12.2020

Assistant Team Leader

Eliot Community Human Services
07.2019 - 07.2020

Masters in Community Mental Health -

Southern New Hampshire University

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Savannah Fyfe