Savannah Garza
San Antonio,TX
Summary
To seek and maintain a full-time position that offer professional challenges utilizing my interpersonal and problem solving skills. Organized and dependable candidate with a positive attitude always motivated to learn and grow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Carenet
03.2020 - 12.2020
- WFH/Remote Position
- Managed high-stress call volume effectively, maintaining professionalism under pressure while resolving disputes or conflicts patients have.
- Handled escalated calls efficiently, finding satisfactory resolutions for patient.
- Responded to patient’s requests for products, services, and any additional information.
- Maintained detailed records of patient interactions, ensuring proper follow-up and ensuring proper documentation.
- Responsible for handling in-bound telephone calls, actively listening, confirming full understanding before addressing any concerns.
- Maintained a friendly and professional customer interaction.
- Responsible for providing accurate and timely communication with patients.
- Responsible for all Spanish calls. Answer over 100+ telephone calls, offer patient care, answer questions and direct calls to other departments.
Certified Medical Assistant
Health Texas Medical Group
01.2016 - 08.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various in-office procedures such as sutures and Pap smears ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as Vital Signs, medical history, medication information, symptoms, and allergies.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens such as blood draws and urinalysis.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Facilitated continuity of care through proper scheduling with specific specialty providers or hospital care of follow-up appointments based on physician recommendations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant
College of Healthcare Professionals
San Antonio, TX2016
Thomas Jefferson High School
San Antonio, TX2015
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Multitasker
- Accurate documentation
- Self-motivated
- Bilingual
- Communication skills
Certification
Certified Medical Assistant
CPR
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Carenet
03.2020 - 12.2020
Certified Medical Assistant
Health Texas Medical Group
01.2016 - 08.2018
Medical Assistant
College of Healthcare Professionals
Thomas Jefferson High School
Certified Medical Assistant
CPR
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