Savannah Getz
Melbourne,FL
Summary
Proactive and dedicated server and bartender with over 7 years of experience in the hospitality industry. Proficiencies in inventory control, sales, staff training and development. Strong background in providing exceptional customer experiences and driving business success.
Overview
7
7
years of professional experience
Work History
Hostess, Server, Bartender, and Manager
Florida Seafood Bar And Grill
09.2017 - Current
- Director of first impressions on the business.
- Performed opening and closing duties, and prepared cash drawers for three separate bars.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed strict recipes and inventory to minimize product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Upsold menu items to customers, increasing revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed and motivated employees to be productive and engaged in work.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Trained 50% of all new hires, setting the work force up for success.
Gym Receptionist
Workout Anytime
08.2019 - 10.2020
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Delivered professional telephone service by answering calls knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Updated social media accounts with new posts to engage current and prospective members.
Education
Bachelor of Arts - Organizational Business Management
Eastern Florida State College
Melbourne, FL05.2024
Skills
- Customer Service Expert
- Master of Communication
- Servsafe Certified
- Natural Leadership
- Positive Team Work Abilities
- Food Preparation and Safety
Timeline
Gym Receptionist
Workout Anytime
08.2019 - 10.2020
Hostess, Server, Bartender, and Manager
Florida Seafood Bar And Grill
09.2017 - Current
Bachelor of Arts - Organizational Business Management
Eastern Florida State College
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