Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Goble

Philadelphia,PA

Summary

Driven and personable Customer Solutions Specialist with over nine years of experience interfacing with clients to ensure optimal service delivery. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control, and leadership. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.

Overview

7
7
years of professional experience

Work History

Travel Consultant

FCM Travel Solutions
05.2022 - 01.2023
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Organized trips for business travelers.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Maintained and updated corporate traveler profiles with current information.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Restaurant Manager

Giovani's Bar & Grill
08.2016 - 05.2022
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.

Cashier/Customer Service Representative

Dairy Queen
08.2015 - 08.2016
  • Processed transactions by collecting cash, check and credit card payments.
  • Learned roles of other departments, including shift leader and manager, to provide coverage and keep store operating smoothly with optimal support.
  • Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.

Education

Bachelor of Science - Psychology

Indiana University of Pennsylvania
Indiana, PA
2015

Skills

  • Quick learner
  • Excellent communication
  • Client-focused
  • Time management skills
  • Product ordering
  • Conflict and dispute resolution
  • Reservations and Ticketing
  • High-Volume Environments
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Travel Bookings Processes

Timeline

Travel Consultant

FCM Travel Solutions
05.2022 - 01.2023

Restaurant Manager

Giovani's Bar & Grill
08.2016 - 05.2022

Cashier/Customer Service Representative

Dairy Queen
08.2015 - 08.2016

Bachelor of Science - Psychology

Indiana University of Pennsylvania

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Savannah Goble