Savannah Goebel
Floodwood,USA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and hospitality. Very knowledgeable in autoglass, with several years of experience in installation, parts, and invoicing. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing inventory and cash handling, consistently ensuring operational efficiency and accuracy. I enjoy keeping myself busy. I am very motivated, a team player, and I consistently look for ways to gain more knowledge and acquire new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
PGW Everything AutoGlass
Duluth, MN
12.2024 - Current
- Fulfill orders by finding parts, inspecting, cleaning, labeling, and prepping them for delivery.
- Perform pre-trip inspections of the delivery vehicle.
- Checking parts at the beginning of the shift to ensure they are correct and satisfactory before being sent out for delivery.
- Driving a delivery route.
- Networking with customers.
- Building relationships with consumers.
- Load and unload vehicles at the distribution center and delivery address.
- Making sure to check in with customers to ensure they are satisfied, and relaying any negative feedback to the manager of the branch, so that we can always be improving.
- Monitor fuel levels throughout the shift, and refuel when necessary.
- Ensure accurate completion of all paperwork associated with deliveries.
- Load, secure, and unload cargo in a safe manner.
Server/Bartender
Mainline Station
Floodwood, MN
08.2024 - Current
- Operate POS terminals to input orders, split bills, and calculate totals.
- Serve food and beverages to patrons, and immediately remedy issues with orders.
- Record orders on the cash register and point-of-sale system.
- Handle money transactions accurately while following company procedures for handling cash and credit payments.
- Staying informed about daily specials, new menu items, and promotions.
- Checking identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
- Taking orders from customers accurately and in a timely manner.
- Checking with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Implementing feedback from customers to improve service quality and menu offerings.
- Perform opening and closing duties, such as setting up the dining area, and restocking supplies.
Windshield Replacement Technician Assistant
4 rivers auto glass
Floodwood, US
02.2014 - Current
- Repairing rock chips and pit fills in windshields.
- Assist the technician in taking parts off of vehicles, and also putting them back on.
- Setting windshields.
- Cleaning parts and vehicles.
- Interacting with customers, filling out invoices, assisting with paperwork, and scheduling.
- Assisting in dynamic camera recalibration
Guest Service Associate
Junction inn and suites
Babbitt, US
02.2022 - 05.2022
- Taking reservations and cancellations, checking guests in and out.
- Assisted in all understaffed areas.
- Setting up/Tearing down the event center.
- Cleaning all common areas throughout the day.
- Maintenance tasks such as snow shoveling, cleaning around the hotel, and completing daily property walks every few hours.
- Tracked inventory of supplies needed for the hotel.
- Tracked customer feedback through surveys and implemented changes based on results.
Guest Service Agent
DoubleTree by Hilton
Rochester, US
09.2021 - 02.2022
- Communicate with guests who are looking to make or cancel hotel reservations.
- Greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information.
- Coordinate housekeeping, and communicate with kitchen staff to meet guest requirements.
- Arranging Hilton black car service requests and organizing airport limo rides.
- Overseeing bell staff daily, and transferring requests from guests and management to the bellman for the best guest arrival, departure, and accommodations during their stay.
- Assisted as needed in understaffed departments during any downtime that occurred.
- I have taken full Hilton OnQ PM training, as well as training in hospitality.
- Scheduled reservations for groups such as meetings, conferences or weddings.
- Completed financial audits on scheduled basis.
Sales Associate Ll
MNHS
Grand Rapids, US
05.2021 - 09.2021
- Checked guests in and out of the facility.
- Admissions such as ticket sales and package purchases.
- Stocked and organized gift shop daily.
- Directed all phone calls.
- Answered emails for management.
- opened building every morning, closed in the evening
- Helped in understaffed areas.
- I took on any extra overflow work my direct supervisor needed help with.
- Greeted visitors in a professional manner and directed them to appropriate personnel.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Managed multiple calendars and contacts using computer software.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Retail Sales Associate
4 Rivers 3d Archery & Taxidermy
Floodwood, US
02.2014 - 08.2018
- Counter sales and cashier.
- Used product knowledge to suggest items to meet customer needs.
- Operated point-of-sale systems accurately to process payments from customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Offered suggestions for additional items that may be of interest to customers.
- Provided product information and answered customer questions.
- Teaching children lessons in archery.
- Pricing inventory and stocking shelves.
- End-of-the-year inventory.
- Operating equipment to demonstrate proper usage.
- Scheduling
- Wrote invoices.
- Ensured the cash drawer was accurate at the beginning and end of the day.
Education
Cosmetology -
Wisconsin Indianhead Technical College
Superior, WI05.2021
High School Diploma -
Floodwood School
Floodwood, MN02-2018
Skills
- Detail-oriented
- Heavy Lifting
- Cash Handling
- Communication Skills
- Sales
- Retail Sales
- Merchandising
- Cleaning
- Computer Operation
- Pricing
- Shift Management
- Administrative
- Inventory control
- Stocking
- Freight
- Typing
- Guest Services
- Commercial Cleaning
- Order fulfillment
- Customer relationship management
- Time management
- Effective communication
- Problem solving
- Customer feedback
- POS operation
- Inventory management
- Team collaboration
- Multitasking
- Written communication
Certification
Driver's License
Additional Information
I am responsible and reliable. I constantly strive to do my best to leave the people around me happy and satisfied. I feel that I am a motivated leader with strong organizational abilities. My family owned 3 businesses of all different types that I have worked at for most of my life I have work experience in just about anything. I am always ready to learn new things, and excell at a new skill.
Personal Information
Authorized To Work: US
Timeline
Delivery Driver
PGW Everything AutoGlass
12.2024 - Current
Server/Bartender
Mainline Station
08.2024 - Current
Guest Service Associate
Junction inn and suites
02.2022 - 05.2022
Guest Service Agent
DoubleTree by Hilton
09.2021 - 02.2022
Sales Associate Ll
MNHS
05.2021 - 09.2021
Windshield Replacement Technician Assistant
4 rivers auto glass
02.2014 - Current
Retail Sales Associate
4 Rivers 3d Archery & Taxidermy
02.2014 - 08.2018
Cosmetology -
Wisconsin Indianhead Technical College
High School Diploma -
Floodwood School