Savannah Graham
Connersville,IN
Summary
I have 9 years of Customer Service experience, along with cash handling and computer skills. At my first job I was able to advance to team lead/management. I am talented, smart, great with numbers, and I know how to interact with individuals well. I am organized and strong minded. I stay motivated till I walk out of work at the end of the day. In school I accomplished to take 4 computer classes, all based around microsoft and other programs, passing them all with A's. I graduated in the top 30 of my class and also graduated early. I took work keys and passed them all with 4 and higher. You can ask any of my previous co-workers for references.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clerical
State of Indiana, Department of Child Services
11.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Delivered clerical support by handling range of routine and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Account Manager
Sac Finance
02.2022 - 09.2022
- Manage payroll, manage customer accounts, computer work, documents, filing, office work
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Universal Banker
WAYNE BANK
10.2021 - 01.2022
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
Tech/Scribe
Yaryan Eyecare Center
08.2019 - 10.2020
- Take customers back to the room and ask them what brought them into the office
- Document it into the computer
- Come back into the room with the doctor and help the doctor enter into the computer as she's diagnosing the patient
- Coding and sending over the bill to get billed to insurance
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Verified accuracy of transcribed material prior to finalization.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Reviewed transcribed material for compliance with HIPAA requirements.
Receptionist
CRF First Choice
01.2016 - 11.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Administered medication as directed by physician.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Scheduled and accompanied clients to medical appointments.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided safe mobility support to help patients move around personal and public spaces.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Entertained or read aloud to patients to improve mental health and alertness.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
Management
Goodwill Industries
05.2014 - 01.2016
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
Education
High School Diploma -
Connersville Senior High School
Connersville, INNo Degree - Psychology
Indiana University East
Richmond, IN12.2027
Skills
- Budgeting (4 years)
- Customer service (4 years)
- RECEPTIONIST (1 year)
- RETAIL SALES (1 year)
- Microsoft Office (4 years)
- Computer Skills
- Troubleshooting
- Cash Handling
- Typing (4 years)
- Windows (4 years)
- Operating Systems
- Banking
- Active Directory
- Help Desk
- Microsoft Windows Server
- Technical Support
- Computer Networking
- Analysis skills
- Documentation review
- Network Support
- Account Management
- Research
- Employee relations
- Human resources
- Negotiation
- Employment & labor law
- HIPAA
- Office experience
- Office management
- Front desk
- Multi-line phone systems
- Calendar management
- Data entry
- Organizational skills
- Administrative experience
- Computer literacy
- Document Management
- Record Keeping
- Report Preparation
- Meeting Coordination
- Interpersonal Skills
- Multitasking Abilities
- Time Management
- Microsoft Office Proficiency
Certification
- CPR Certification
- First Aid Certification
Additional Information
Skills
Quick Learner
Results-oriented
Computer proficient
Microsoft Programs
Client-focused
Training and development
Budgeting
Customer Service
Sales
Problem Solving
Customer Needs Assessment
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Clerical
State of Indiana, Department of Child Services
11.2022 - Current
Account Manager
Sac Finance
02.2022 - 09.2022
Universal Banker
WAYNE BANK
10.2021 - 01.2022
Tech/Scribe
Yaryan Eyecare Center
08.2019 - 10.2020
Receptionist
CRF First Choice
01.2016 - 11.2017
Management
Goodwill Industries
05.2014 - 01.2016
High School Diploma -
Connersville Senior High School
No Degree - Psychology
Indiana University East
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