Savannah Guzman
Santa Maria,CA
Summary
Recognized for multitasking abilities, and delivering exceptional service in fast-paced environments. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Slo Pediatric Dental
San Luis Obispo, CA
11.2024 - Current
- Maintained a neat, clean and organized environment throughout the office.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Customer Support Specialist
Dick Sporting Goods
Santa Maria, CA
11.2022 - 12.2024
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Responded quickly to customer inquiries, needs and problems.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Upheld high standards of customer services by responding to inquiries, needs and problems.
Server
Sunsets at Pismo
Santa Maria, CA
06.2022 - 10.2022
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times. Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction, and responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
Team Leader
Jack in the Box
Santa Maria, CA
04.2021 - 06.2022
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria Ca 06-2022
Skills
- Customer satisfaction
- Communication skills
- Reliable and responsible
- Teamwork
- Multitasking
- problem-solving
References
References available upon request.
Timeline
Dental Assistant
Slo Pediatric Dental
11.2024 - Current
Customer Support Specialist
Dick Sporting Goods
11.2022 - 12.2024
Server
Sunsets at Pismo
06.2022 - 10.2022
Team Leader
Jack in the Box
04.2021 - 06.2022
High School Diploma -
Pioneer Valley High School
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