Savannah Hammond
Lakewood,CA
Summary
Proven leader in the hospitality sector, adept at fostering patron rapport and mentoring teams to exceed service expectations. At Islands Restaurants, I spearheaded server training, enhancing revenue through upselling techniques. Skilled in wine pairings and possessing strong communication abilities, I excel in creating memorable guest experiences and driving business loyalty.
Overview
5
5
years of professional experience
Work History
Cocktail Server
Teleferic Barcelona
07.2024 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed to inventory management by monitoring stock levels.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
Server Trainer
Islands Restaurants
06.2021 - 07.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Monitored new server performance and offered continuous support throughout the training period.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Lead Hostess
Old Ranch Country Club
10.2020 - 12.2020
- Assisted in reopening the restaurant after COVID-19. Acted as the seasoned host, training all new team members, producing nightly floor plans, and scheduling server start and end times.
- Lead team meetings at the beginning of each shift.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
Hostess
Original Fish Company
06.2020 - 11.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Science - Philosophy
Long Beach City College
Long Beach, CA06-2025
Skills
- Patience and empathy
- Leadership roles
- Patron rapport
- Anticipating guest needs
- Suggestive selling
- Wine pairings
- Strong communication skills
Accomplishments
Proven top seller in the company at Islands Restaurants, receiving multiple awards and acknowledgment from regional manager, listed under "references" as "Dan McCausland".
Timeline
Cocktail Server
Teleferic Barcelona
07.2024 - Current
Server Trainer
Islands Restaurants
06.2021 - 07.2024
Lead Hostess
Old Ranch Country Club
10.2020 - 12.2020
Hostess
Original Fish Company
06.2020 - 11.2020
Associate of Science - Philosophy
Long Beach City College
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