Savannah Hammond
Los Angeles,CA
Summary
Dynamic professional with a strong foundation in customer service across the art, fashion, and travel industries. Proven ability to resolve travel disruptions and enhance customer satisfaction through effective communication and teamwork. Adaptable and detail-oriented, consistently delivering operational efficiency in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Customer Service Agent
American Airlines
Los Angeles, California
03.2014 - 03.2026
- Resolved customer inquiries through various communication channels
- Resolved baggage-related concerns to enhance customer service and operational efficiency.
- Addressed travel disruptions promptly to improve customer satisfaction and maintain operational continuity.
- Allocated seats to passengers based on preferences and flight availability.
- Coordinated flights to optimize travel efficiency for passengers.
- Scanned boarding passes to verify passenger eligibility for boarding.
- Communicated essential flight announcements to keep passengers informed.
- Collaborated with flight crews to ensure smooth operations and communication.
- Supported special needs passengers to facilitate their journey and enhance accessibility.
- Ensured proper verification of flight documentation to maintain operational efficiency.
- Implemented and upheld FAA regulations to ensure safety and compliance during flights.
Front Desk Lead
Jean Madeline Aveda Institute
Philadelphia, PA
08.2013 - 12.2013
- Welcomed guests and ensured a positive first impression at the salon
- Check clients in and out
- Process payments
- Resolved client inquiries and complaints, enhancing customer satisfaction
- Answer phone calls and give service information
- Book and manage student appointments
- Supported students and coordinated daily salon operations for seamless service
Sales Associate
Forever 21
Willow Grove, PA
02.2012 - 03.2013
- Back to my roots in retail I was able to join a team in the corporate fashion world.
- Greeted customers, delivering exceptional customer service to enhance satisfaction and foster loyalty.
- Processed transactions efficiently using point-of-sale systems, contributing to a smooth checkout experience.
- Maintained visual standards on the sales floor to enhance customer experience.
- Collaborated with team members to restock merchandise promptly, ensuring product availability for customers.
- Arranged and organized new merchandise to optimize product visibility.
- Handled customer inquiries and resolved issues professionally.
Personal Assistant to Manager
Olive Restaurant & Catering
Philadelphia, PA
09.2010 - 12.2011
- Facilitated communication between executive and clients, fostering strong professional relationships.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly
- Organized meetings, prepared agendas, and documented minutes promptly
- Coordinated catering orders and event logistics for diverse client needs
- Managed inventory of supplies to support seamless service delivery.
- Gained insight into key responsibilities of personal assistants in restaurant operations.
Cashier
SuperFresh
Philadelphia, PA
09.2009 - 09.2010
- Processed customer transactions efficiently at SuperFresh checkout stations
- Applied knowledge of WIC and EBT to support customer transactions.
- Maintained accurate cash drawer, balancing receipts at end of shifts to ensure financial accountability.
- Collaborated with team members to improve customer service as first point of contact, ensuring positive shopping experiences.
- Assisted customers with product inquiries, delivering tailored service that enhanced customer satisfaction.
- Managed inventory by restocking shelves and organizing merchandise displays
Family Bussiness
Catherine Starr Gallery
Philadelphia, PA
04.1992 - 09.2006
- Growing up in the world of art & fashion as a fixture in my mom's storefront gave me the knowledge & experience necessary to run a successful business watching it happen from the ground up.
- Opening & closing
- Merchandising
- Managing transactions
- Hanging and taking down art installations
- Invoicing
- Taking inventory of new merchandise
- Sourcing new inventory
- Putting together art openings
- Family Business
Education
Real Estate Course - Real Estate
Temple University Real Estate Insitute
Philadelphia, PA08-2010
High School Diploma -
Academy At Palumbo
Philadelphia, PA06-2010
Skills
- Flight coordination and documentation
- Customer relationship management
- Travel disruption resolution
- Record maintenance
- Multi-channel communication
- Team collaboration
- Attention to detail
- Time management
- Adaptability
- File management
- Empathetic and genuine
- Outstanding communication skills
- Adaptability and flexibility
- Information verification
- Email management
- Cultural awareness
- Phone etiquette
- Reliability and punctuality
- Customer focus
- Relationship building
- Escalation management
- Typing speed
- Decision-making
- Active listening
- Strong teamwork
Timeline
Customer Service Agent
American Airlines
03.2014 - 03.2026
Front Desk Lead
Jean Madeline Aveda Institute
08.2013 - 12.2013
Sales Associate
Forever 21
02.2012 - 03.2013
Personal Assistant to Manager
Olive Restaurant & Catering
09.2010 - 12.2011
Cashier
SuperFresh
09.2009 - 09.2010
Family Bussiness
Catherine Starr Gallery
04.1992 - 09.2006
Real Estate Course - Real Estate
Temple University Real Estate Insitute
High School Diploma -
Academy At Palumbo