SAVANNAH HANSON
Lake Michigan Carferry
Ludington
1
Certification
3
years of professional experience
Energetic and personable with a natural ability to lead and motivate teams. Holds a deep understanding of customer care principles, coupled with strong communication and problem-solving skills. Capable of driving high customer satisfaction and operational efficiency.
Work History
Director of Customer Service
3 Years 3 Months- Handled inbound customer calls, resolving inquiries, complaints, and requests to enhance customer satisfaction.
- Responsible for accurately handling cash transactions, completing remittance forms, balancing cash drawers, and preparing daily bank deposits while maintaining proper documentation and accountability.
- Resolved service-related issues for customers, ensuring timely and effective solutions.
- Utilized problem-solving techniques to quickly resolve escalated issues from customers.
- Managed customer service staff by communicating expectations, monitoring, and analyzing results.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Recruited and trained employees, fostering the customer service mission and objectives.
Education
Associate in Science (A.S.) - General Science
Associate Degree in Nursing - Nursing
Skills
Cash Handling
Financial Oversight
Decision-making
Staff management
Team building
Interpersonal communication
Interpersonal communication
Certification
- Transportation Worker Identification Credential, 2023
- Merchant Mariners Card, 2023
- Certified Phlebotomist Technician, 2023
- HIPAA Certification, 2023
Timeline
Director of Customer Service
Lake Michigan Carferry
05.2023 - CurrentRead More
Westshore Community College
Associate in Science (A.S.) from General Science
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Westshore Community College
Associate Degree in Nursing from Nursing
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