Savannah Harrow
Goleta,CA
Summary
Productive employee with excellent skills in customer service, office management and administrative support. Able to remain professional and tactful in all situations with focus on increasing satisfaction and retention. Offering outstanding communication, and time management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Services Manager/Front Office Manager
Best Western Hotel Plus South Coast Inn
03.2019 - 01.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular evaluations to help improve customer service.
- Scheduled employees and worked with payroll.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Collected payments and maintained records.
- Welcomed and registered guests once they arrived.
- Resolved guest's issues regarding services, amenities, and policies in professional calming manner.
- Organized activities and assigned responsibilities to employees to ensure productivity.
- Coordinated with external parties, suppliers, and travel agencies.
- Evaluated performance and ensured compliance with health and safety rules.
- Partaken in financial activities such as, auditing, and invoicing expenses.
- Ensured office efficiency by maintaining common areas, creating and documenting process and procedures, handle correspondence, manage file systems, and oversaw supplies and equipment.
- Provided additional assistance and support as needed.
Dog Associate
Dioji K-9 Resort & Athletic Club
08.2015 - 03.2019
- Actively managed all dogs in assigned yard, ensuring proper and safe play. Passing on information, to fellow coworkers, such as dogs with allergies, guarding issues, and dogs who didn't necessarily play well with others.
- Handling dogs while safely moving between various areas throughout facility.
- Bathing and other grooming services including but not limited to nail trims, anal gland expressions, brush outs, etc.
- Accurately feed and administer medications, to dogs, in a safe manner
- Cleaning and other janitorial duties to maintain a sanitary facility. This included but wasn't limited to cleaning up after animals and sanitizing facility grounds both inside and around the property.
Clerk/Cashier
Sensational Pets
06.2013 - 08.2015
- Engaged with customers and their pets to make personalized recommendations for meals, treats, supplements and other products
- Adhered to merchandising standards, housekeeping, inventory management, and coordinating with vendors to help supply customers with special orders, and to make sure products were always stocked
- Maintained cages and feed animals, such as bunnies, birds, fish, lizards, and snakes.
- Balanced all cash accounts and locked up store.
Education
High school -
Santa Barbara
Santa Barbara, CA01.2013
Skills
- Administrative Duties
- Data Entry
- Filing
- Auditing
- Organizational Skills
- Inventory management
- Office management
- Supervising experience
- Payroll
- Interviewing and Hiring
- Staff Training and Development
- Hospitality Experience
- Customer Service
- Complaint Resolution
- Front Desk
- Cashier Experience
- Sales and Upselling
- Exceptional Communication
- Multi-line Phone Systems
Certification
- Dental Assistant, 07/01/17, Lowry Academy of Dental Assisting, Santa Barbara, CA, 93103
- Driver's License
Timeline
Guest Services Manager/Front Office Manager
Best Western Hotel Plus South Coast Inn
03.2019 - 01.2024
Dog Associate
Dioji K-9 Resort & Athletic Club
08.2015 - 03.2019
Clerk/Cashier
Sensational Pets
06.2013 - 08.2015
High school -
Santa Barbara
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