Savannah Hartley
Chesapeake,VA
Summary
Dynamic Customer Service Manager with a proven track record at Harris Teeter, excelling in problem-solving and staff management. Elevated customer satisfaction through innovative service solutions and team mentorship. Demonstrated expertise in cash handling and personnel development, significantly enhancing operational efficiency and fostering a culture of continuous improvement.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Harris Teeter
05.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Enhanced financial accuracy by implementing efficient accounting procedures and conducting regular audits.
- Handled cash transactions with accuracy and integrity while selling stamps, money orders, and other postal products.
- Maintained optimal levels of inventory control with diligent oversight on supply ordering practices.
Assistant Customer Service Manager
Harris Teeter
11.2020 - 05.2021
Customer Service Clerk
Harris Teeter
06.2019 - 11.2020
Cashier
Harris Teeter
01.2018 - 06.2019
Education
High School Diploma -
Hickory High School
Chesapeake, VA06.2019
Skills
- Problem-Solving
- Customer-Oriented
- Professional and Courteous
- Cash Handling
- Schedule Management
- Staff Management
- Personnel training and development
Timeline
Customer Service Manager
Harris Teeter
05.2021 - Current
Assistant Customer Service Manager
Harris Teeter
11.2020 - 05.2021
Customer Service Clerk
Harris Teeter
06.2019 - 11.2020
Cashier
Harris Teeter
01.2018 - 06.2019
High School Diploma -
Hickory High School
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