Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savannah Hatcher

Santa Rosa Beach,FL

Summary

Hospitality professional with 6+ years of experience in diverse service roles, including hosting, barista services, bartending, serving, and food running/expo in high-volume environments. Skilled at delivering exceptional guest service while managing multiple tasks such as cashiering and event support. Known for enhancing efficiency, maintaining a positive atmosphere, and quickly resolving issues. Experienced in working with teams to plan and execute large events, ensuring smooth operations and top-notch service. Looking to apply my expertise in client relations and event coordination to transition into event planning. Dedicated to exceeding expectations and thriving in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cocktail Waitress - Pool and Beach

The Hilton
02.2024 - 07.2025
  • Served alcoholic and non-alcoholic beverages, ensuring guests had everything they needed.
  • Maintained a friendly and approachable attitude, ensuring customer satisfaction.
  • Ensured food orders were delivered accurately and promptly.

Waitress-Barista-Host

Chiringo
01.2023 - 12.2023
  • Maintained a calm demeanor during periods of high volume or unusual events to uphold operational standards and set a positive example for the shift team.
  • Anticipated customer and store needs by constantly evaluating the environment and customers for relevant cues.
  • Communicated with management to ensure the team responded as necessary to maintain a positive environment during each shift.
  • Maintained a clean and organized workspace so my peers could always locate resources and products as needed.
  • Worked as a team to ensure store success, as measured by both sales goals and customer satisfaction.

Bartender

Luigi's Bar
12.2021 - 12.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Served guests alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Proven ability to multitask and take on additional responsibilities as needed.
  • Utilizing strong problem-solving skills to handle customer issues quickly and efficiently.

Event Crew Member

High Country Kitchen
03.2022 - 10.2022
  • Ensured that all event materials were organized and accessible.
  • Helped with loading and unloading all materials used for events.
  • Set up the items used and cleaned up the area after the events ended.
  • Catering services.

Hostess

Vail Resorts
10.2021 - 01.2022
  • Developed and implemented customer loyalty programs.
  • Processed customer orders in a timely and accurate manner.
  • Answered customer questions and addressed complaints in a friendly manner.
  • Resolved customer issues in a timely and satisfactory manner.
  • Welcomed guests in a friendly and professional manner.

Waitress

Marquart's Landing
09.2019 - 10.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Bachelor of Science - Hospitality Leadership

Missouri State University
05.2025

Skills

  • Strong multitasking
  • Customer service
  • Attention to detail
  • Energy and enthusiasm

Certification

ServSafe

Tips

Timeline

Cocktail Waitress - Pool and Beach

The Hilton
02.2024 - 07.2025

Waitress-Barista-Host

Chiringo
01.2023 - 12.2023

Event Crew Member

High Country Kitchen
03.2022 - 10.2022

Bartender

Luigi's Bar
12.2021 - 12.2022

Hostess

Vail Resorts
10.2021 - 01.2022

Waitress

Marquart's Landing
09.2019 - 10.2020

Bachelor of Science - Hospitality Leadership

Missouri State University

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