Summary
Overview
Work History
Education
Skills
Certification
Timeline

SAVANNAH HEAD

Oklahoma City,OK

Summary

Dynamic leader with a proven track record at Paycom, adept in cross-functional team coordination and employing the Scrum framework to drive software development projects to success. Excelled in project planning and effective written communication, consistently delivering beyond expectations. Renowned for attention to detail and fostering customer satisfaction, achieving top performer status through innovative solutions and teamwork.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Software Development Project Manager

Paycom
Oklahoma City, OK
10.2023 - 02.2025
  • Conducted regular status meetings with project teams to track progress against established milestones.
  • Coordinated with technical and business leaders across departments to evaluate team and project interdependencies.
  • Conduct project kick-off meetings, and maintain regular communication with team representatives throughout the development lifecycle to ensure comprehensive oversight of project progress.
  • Delivered project updates, timelines, and concerns to stakeholders and executive leadership with consistent transparency.
  • Maintaining ongoing communication and managing change requests.
  • Develop and maintain comprehensive project plans, outlining work requirements and timelines, to set clear expectations for project execution.
  • Balanced project teams' focus on both maintenance tasks and new development.

Scrum Master

Paycom
Oklahoma City, OK
09.2021 - 10.2023
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
  • Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
  • Created dashboards using various tools, such as JIRA and Confluence, to track project progress and milestones, which were presented to management in order to make data-driven decisions.

Product Analyst

Paycom
Oklahoma City, OK
03.2020 - 09.2021
  • Working alongside a Product Manager to define and implement customer feedback to enhance product functionality.
  • Supporting the Scrum team in the generation of technical requirements and client perspectives to achieve process and system commonality.
  • Collaborated with Product Designers to create a usability testing process to ensure developments are user-friendly and function as clients would expect.

Benefit Coordinator Team Lead

Paycom
Oklahoma City, OK
05.2019 - 03.2020
  • Evaluated employee skills and knowledge regularly, providing hands-on coaching and mentoring to individuals with lagging skills, following the Situational Leadership-method
  • Developed team bonding sessions to promote team building and a positive atmosphere
  • Updated reporting documentation weekly, providing summaries of team metrics and opportunities for improvement
  • Communicated with multiple departments to create streamlined processes, identify gaps in training, and brainstorm potential solutions

HCM Implementation/Product Setup Specialist

Paycom
Oklahoma City, OK
07.2016 - 10.2018
  • Implemented onboarding clients’ HCM products into Paycom by working with Transition Service Representatives to ensure client expectations and needs were met
  • Consistently listed as Top Performer in department for number of setups completed on-time, without re-work
  • Collaborated with numerous departments to achieve overall implementation target deadlines
  • Piloted the Benefits Coordinator role, helping define best practices and processes before position went live for Paycom
  • Assisted in developing process improvement initiatives and analyzed problems to create corrective action strategy with the Product Advisory Council for 3 terms

Administrative Assistant – New Client Setup

Paycom
Oklahoma City, OK
08.2015 - 07.2016
  • Entered numerical data into Excel with speed and accuracy, using 10-key pad
  • Listed in Top 10 Performers regularly, with more than 30 administrators participating
  • Imported data from previous providers into the Paycom system after utilizing an OCR
  • Supported team by taking on additional tasks to ensure performance targets were met

Front Desk Coordinator

Renuva Back & Pain Center
Oklahoma City, OK
02.2015 - 08.2015
  • Located, checked-in, and pulled medical records for appointments and incomplete patient charts
  • Monitored phones, schedule, and check-in monitor and assisted those who used it
  • Trained new employees on proper utilization of numerous therapy machines, processes, and data entry software

Assistant Manager

Bill’s Fish House
Waurika, USA
07.2014 - 02.2015
  • Promoted a positive atmosphere to ensure each customer received exceptional food and service
  • Led and directed team members on effective methods, operations, and procedures
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents

Stage Management Intern

Old Globe Theatre
San Diego, USA
05.2014 - 07.2014
  • Worked with directors, stage managers, and actors to rehearse lines and develop blocking
  • Arranged rehearsal schedules for up to 35 cast members and technical crew
  • Updated tracking spreadsheets with latest schedules and blocking information

Education

Bachelor of Arts - Theatre, focus in Stage Management

Oklahoma State University, Stillwater, OK
12-2014

Skills

  • Attention to Detail
  • Customer Service
  • Microsoft Office / Jira / Confluence
  • Versatile Team Player
  • Project Planning
  • Effective Written Communication
  • Troubleshooting
  • Software Development Life Cycle
  • Cross-Functional Team Coordination
  • Scrum Framework

Certification

  • Advanced Certified Scrum Master, Scrum Alliance, Inc.
  • Emerging Leaders Program Training, Paycom
  • Lean/Six Sigma White Belt, OU Lean Institute

Timeline

Software Development Project Manager - Paycom
10.2023 - 02.2025
Scrum Master - Paycom
09.2021 - 10.2023
Product Analyst - Paycom
03.2020 - 09.2021
Benefit Coordinator Team Lead - Paycom
05.2019 - 03.2020
HCM Implementation/Product Setup Specialist - Paycom
07.2016 - 10.2018
Administrative Assistant – New Client Setup - Paycom
08.2015 - 07.2016
Front Desk Coordinator - Renuva Back & Pain Center
02.2015 - 08.2015
Assistant Manager - Bill’s Fish House
07.2014 - 02.2015
Stage Management Intern - Old Globe Theatre
05.2014 - 07.2014
Oklahoma State University - Bachelor of Arts, Theatre, focus in Stage Management

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