Savannah Heimbach

Senior Team Member

Chik-Fil-A

12.2023 - 07.2025

Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Operated register to process payments and collect cash payment for order totals.
Trained new employees by demonstrating tasks and coaching during daily activities.
Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
Served food and beverages promptly with focused attention to customer needs.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.

Summary

Overview

Work History

Senior Team Member

Education

High School Diploma -

Skills

Timeline

Senior Team Member

High School Diploma -

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