Savannah Henley
Philadelphia
Summary
Dynamic Nursing Manager with a proven track record at Defining Wellness Centers, enhancing patient care through evidence-based practices and exceptional leadership. Skilled in quality improvement and compassionate care, I successfully implemented discharge planning strategies, achieving high patient satisfaction scores while ensuring efficient staffing during critical periods.
Overview
9
9
years of professional experience
Work History
Nursing Manager
Defining Wellness Centers
03.2025 - Current
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Streamlined workflows with the introduction of electronic health record systems, reducing documentation errors.
- Implemented timely discharge planning strategies that reduced length of stay without compromising patient care quality or safety.
- Achieved high patient satisfaction scores through exceptional leadership in patient-centered care initiatives.
- Assessed staffing needs accurately during crucial times such as holidays or flu season to ensure adequate coverage without overstaffing or creating unnecessary financial burden.
Registered Nurse, Intensive Care Unit
Ochsner Medical Center
01.2024 - 04.2025
- Handled ventilator support, feeding tubes and central lines.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Administered medications and treatments as prescribed by physicians.
Client Support Specialist
Defining Wellness Centers
02.2020 - 03.2024
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Conducted case management activities and services with multidisciplinary team.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
Client Support Specialist
Weem's Lifecare
02.2016 - 02.2020
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Education
Associate of Science - Nursing
Meridian Community College
Meridian, MS05-2024
Skills
- Compassionate care
- Quality improvement
- Nursing expertise
- Ethical practice
- Staff development
- Multitasking and organization
- Patient education and advocacy
- Patient care
- Staff assignments
Timeline
Nursing Manager
Defining Wellness Centers
03.2025 - Current
Registered Nurse, Intensive Care Unit
Ochsner Medical Center
01.2024 - 04.2025
Client Support Specialist
Defining Wellness Centers
02.2020 - 03.2024
Client Support Specialist
Weem's Lifecare
02.2016 - 02.2020
Associate of Science - Nursing
Meridian Community College
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