Savannah Hook
Yakima
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at Olive Garden. Proven ability to enhance guest experiences through effective communication and multitasking. Skilled in cash register operation, ensuring accuracy and efficiency while maintaining a welcoming environment. Committed to reliability and fostering positive relationships with customers and colleagues.
Overview
3
3
years of professional experience
Work History
Substitute Paraprofessional
Yakima Valley School District
Yakima
12.2024 - Current
- Assisted teachers in managing classroom activities and student behavior.
- Supported individual students with special needs during lessons and activities.
- Facilitated small group instruction to enhance student comprehension and engagement.
- Monitored student progress and reported observations to teaching staff.
- Provided a safe and nurturing environment for all students during transitions.
- Developed positive relationships with students, parents, faculty, staff, administrators.
- Ensured a safe learning environment by adhering to school rules and regulations.
Host/To-Go Specialist
Olive Garden Restaurant
Yakima
12.2023 - Current
- Greeted and seated guests promptly in a welcoming environment.
- Managed reservation system to optimize table assignments and guest flow.
- Provided menus and information about daily specials to guests effectively.
- Collaborated with team members to enhance overall dining experience for guests.
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
Cashier
Carls Jr
Yakima
08.2022 - 04.2024
- Processed customer transactions accurately and efficiently at fast-food restaurant.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Assisted customers with menu inquiries and order selections effectively.
- Managed cash register, ensuring proper handling of cash and change.
- Provided friendly and attentive service to enhance customer experience.
- Followed health and safety guidelines to ensure a safe environment for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Some College (No Degree) -
Central Washington University
Ellensburg, WASkills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Retail merchandising
- Multitasking and organization
- Merchandise restocking
- Customer satisfaction
- Cash register operation
- Reliability and punctuality
- POS system operation
- Telephone management
References
References available upon request.
Timeline
Substitute Paraprofessional
Yakima Valley School District
12.2024 - Current
Host/To-Go Specialist
Olive Garden Restaurant
12.2023 - Current
Cashier
Carls Jr
08.2022 - 04.2024
Some College (No Degree) -
Central Washington University
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