Savannah Howard
Homewood,IL
Summary
Dynamic and reliable professional with a strong work ethic, honed at KBT Enterprise Inc., where I enhanced customer satisfaction for passengers with special needs. Skilled in conflict resolution and cash handling, I excel in fast-paced environments, ensuring smooth operations and a welcoming atmosphere while training new team members to uphold high service standards.
Offering positive attitude and dedication to providing excellent service, eager to learn and develop in transportation field. Contributes solid understanding of customer service principles and safety protocols. Ready to use and develop problem-solving and communication skills in [Desired Position] role.
Radiating reliability and positive attitude, adept at handling diverse situations with calm efficiency. Possesses foundational knowledge of transportation logistics and passenger safety, combined with strong communication and problem-solving skills. Dedicated to ensuring smooth, safe, and timely transportation experiences for all passengers.
Overview
2
2
years of professional experience
Work History
Transportation Attendant
KBT Enterprise Inc.
01.2025 - Current
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Completed required training programs to stay current on industry regulations, safety protocols, and customer service best practices.
- Assisted in training new transportation attendants to provide consistent high-quality service across the team.
- Promoted a friendly atmosphere on board by engaging with passengers in conversation while respecting their privacy preferences.
Restaurant Hostess
Flossmoor Station Restaurant & Brewery
08.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
At Your Service Representative
Untied Center, At Your Service/White Sox Stadium
01.2025 - 04.2025
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Busser
The Bistro On Sterling
03.2024 - 08.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Pro Shop Attendant
Idlewild Country Club
08.2023 - 11.2023
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
Hostess/Busser
Crab Bagz
06.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Homewood-Flossmoor Community High School
999 Kedzie Ave, Flossmoor, IL 6042206-2024
Skills
- Strong work ethic
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
- Relationship building
- Crowd control
- Analytical thinking
- Conflict resolution
- Professionalism
- Conflict de-escalation
- Clean driving record
- Security procedures
- Flexible schedule
Accomplishments
- Group Interpretation State Competitor
- August Wilson New Voices Regional Finalist
Timeline
Transportation Attendant
KBT Enterprise Inc.
01.2025 - Current
At Your Service Representative
Untied Center, At Your Service/White Sox Stadium
01.2025 - 04.2025
Restaurant Hostess
Flossmoor Station Restaurant & Brewery
08.2024 - Current
Busser
The Bistro On Sterling
03.2024 - 08.2024
Pro Shop Attendant
Idlewild Country Club
08.2023 - 11.2023
Hostess/Busser
Crab Bagz
06.2023 - 09.2023
Homewood-Flossmoor Community High School
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