Savannah Jack
Charlotte,NC
Summary
Detailed E-Commerce Manager with 2 years of hands-on experience overseeing online sales and presence of web companies. Skillful in troubleshooting online website issues, tracking website functionality and organizing promotions. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
E-commerce & Technical Manager
Kanna CBD
Charlotte , NC
2021.11 - Current
- Have knowledge of products and regulations - Assist customers in finding the correct products for their needs
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Product Management Specialist
PetScreening Inc
2021.02 - 2022.06
- Aid in the development of the product for a startup SaaS company
- Provide creative and innovative solutions to enhance the user experience on the interface of the site
- Collaborated with sales, marketing and support teams to launch new products
- Serve as communication bridge between internal team and third party development team
- Identify and address issues with platform including user functionality and errors to assess areas within the platform needing improvement
- Tracked key metrics and developed spreadsheets and data models.
Animal Care Associate
Humane Society of Charlotte NC
2020.08 - 2021.02
- Maintain shelter operations and meet needs of any other departments of shelter.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted senior staff with blood analyses and physical assessments.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
Education
Master of Arts - Political Science
Western Carolina University
CullowheeSkills
- Technical System Improvements
- Bug Fixes
- Technical Project Management
- IT Systems Support
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
Additional Information
- AWARDS , Employee of the Month- October 2020 Humane Society of Charlotte Lily Philanthropic Award- Western Carolina University
Timeline
E-commerce & Technical Manager
Kanna CBD
2021.11 - Current
Product Management Specialist
PetScreening Inc
2021.02 - 2022.06
Animal Care Associate
Humane Society of Charlotte NC
2020.08 - 2021.02
Master of Arts - Political Science
Western Carolina University
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