Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah James

Fort Defiance,AZ

Summary

Responsible and accomplished in scheduling and documentation management. Service-oriented individual with expertise in preparing and modifying documents and coordinating meetings. Polished communicator successful at collaborating with people of diverse backgrounds and upholding professional office reputation.

Overview

21
21
years of professional experience

Work History

Office Assistant

Navajo Division of Transportation
Tse Bonito, NM
10.2021 - Current
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Documented and routed business correspondence to manage office paperwork.
  • Answered approximately 20 phone calls daily and pleasantly welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Served as central point of contact for outside vendors needing to gain access to building.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Updated employee paperwork and records.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.

Office Aide

Navajo Department of Highway Safety
Tse Bonito, NM
01.2021 - 09.2021
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Monitored calendars and scheduled appointments based on availability and established load limits.

Guest Services Supervisor

Fort Defiance Indian Hospital Board Inc.
Fort Defiance, AZ
04.2014 - 02.2020
  • Worked together with other supervisors in the department on problem solving, project planning, and goals of the Food Services Department.
  • Maintained manual and automated filing systems for time keeping, employee schedules, daily menus, and financial reports.
  • Managed guest check-in and check-out procedures.
  • Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
  • Checked schedule of events to complete pre-planning and prevent issues.
  • Performed checks on dining room and overall department daily.
  • Filled in for front line cashier, housekeeping, events planning and food and beverage.
  • Conducted job training for 6 employees.
  • Delivered new hire and recurrent training to maximize team productivity and compliance with standards.
  • Developed and implemented training plans for new and experienced employees.
  • Planned travel for employees.
  • Provided end-of-month and daily reports for hospital Finance Department as required.
  • Cultivated long-lasting relationships with outside vendors.
  • Coordinated meetings, events, appointments, travel. lodging, and other activities for the department.
  • Coordinated with staff to keep dining room and serving area clean and all sale items refilled.
  • Coordinated with other department supervisors about menu changes and staff coverage when short staffed.
  • Assisted in maintaining department budget and expenditures.
  • Managed cash disbursement to cashiers for registers.
  • Compiled information for periodic financial reports.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Participated in the hiring process of new employees as well as employee appraisals on a yearly basis.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.

Nutrition Services Manager

Fort Defiance Indian Hospital
Fort Defiance, Arizona
03.2016 - 09.2016
  • Coordinated workflow among team members to ensure timely task completion.
  • Conducted routine quality checks on products to maintain standards.
  • Assisted in training new employees on safety protocols and procedures.
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Monitored inventory levels and reported shortages to management promptly.
  • Collaborated with colleagues to improve operational efficiency and reduce waste.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Established professional working relationships with staff from various levels.
  • Developed and implemented safety protocols to ensure compliance with health and safety regulations.
  • Conducted food safety inspections in accordance with health regulations.
  • Prepared and documented patient dietary records for accurate tracking.
  • Assisted in coordinating meal services and addressing dietary preferences.
  • Worked on the schedule for food service workers and diet technicians.
  • Communicated with staff about any concerns they may have within their sections.
  • Filed all documents recorded on a daily, monthly, and yearly basis regarding patient meals, diets, and food production.

Cash Clerk

Fort Defiance Indian Hospital Board Inc.
Fort Defiance, AZ
12.2008 - 04.2014
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds by inspecting merchandise for damage.
  • Resolved customer complaints and if escalated notified supervisor for assistance.
  • Communicated with line cook on customer's order.

Cashier

Giant Industries
Fort Defiance, AZ
01.2007 - 07.2007
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters to maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions in a timely manner.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Verified customer identification for tobacco purchases.
  • Answered customer questions and provided store information.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints to the best of my ability.
  • Maintained professional store appearance by inspecting checkout areas.
  • Changed gas prices on bill board when needed.

Customer Service Representative

Afni Inc, Verizon
Tucson, AZ
06.2005 - 06.2006
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Teacher's Aide - Student Work Study

UNM - Gallup Campus
Gallup, NM
01.2005 - 05.2005
  • Documented and routed business correspondence to manage office paperwork.
  • Stocked materials in workroom for easy accessibility.
  • Graded assignments from students using a grading key provided by professor.

Kitchen Aide - Student Work Study

Eastern Arizona College
Thatcher, AZ
08.2004 - 12.2004
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Prepared dishes for catering events or during high-volume shifts.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned utensils, dishes and glasses for customer use.

Education

Some College (No Degree) - Accounting

Southern New Hampshire University
Online

Some College (No Degree) - Accounting

Pima Community College
Tucson, AZ

Some College (No Degree) - Psychology

University of New Mexico
Gallup, NM

Some College (No Degree) - Psychology

Eastern Arizona College
Thatcher, AZ

High School Diploma -

Window Rock High School
Fort Defiance, AZ
05.2004

Skills

  • Mail management
  • Meeting planning
  • Excel spreadsheets
  • Strong problem solver
  • Self-starter
  • Strong interpersonal skills
  • Proofreading
  • Understands grammar
  • Dedicated team player
  • Resourceful
  • Report development
  • Inventory Management
  • Schedule management

Timeline

Office Assistant

Navajo Division of Transportation
10.2021 - Current

Office Aide

Navajo Department of Highway Safety
01.2021 - 09.2021

Nutrition Services Manager

Fort Defiance Indian Hospital
03.2016 - 09.2016

Guest Services Supervisor

Fort Defiance Indian Hospital Board Inc.
04.2014 - 02.2020

Cash Clerk

Fort Defiance Indian Hospital Board Inc.
12.2008 - 04.2014

Cashier

Giant Industries
01.2007 - 07.2007

Customer Service Representative

Afni Inc, Verizon
06.2005 - 06.2006

Teacher's Aide - Student Work Study

UNM - Gallup Campus
01.2005 - 05.2005

Kitchen Aide - Student Work Study

Eastern Arizona College
08.2004 - 12.2004

Some College (No Degree) - Accounting

Southern New Hampshire University

Some College (No Degree) - Accounting

Pima Community College

Some College (No Degree) - Psychology

University of New Mexico

Some College (No Degree) - Psychology

Eastern Arizona College

High School Diploma -

Window Rock High School

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