Savannah Johnson
Houston,TX
Summary
Results-driven and highly skilled Case Manager with a proven track record of effectively coordinating and advocating services for individuals in need with over 4 years of experience. Skilled in assessment, advocacy, and resource linkage to promote clients well-being.
Overview
18
18
years of professional experience
Work History
Task Force Leader
National Emergency Management Response
05.2018 - Current
- Led cross-functional team to achieve project goals within budget and timeline
- Managed crisis situations with calm leadership and clear communication
- Implemented process improvements resulting in increased efficiency and productivity
- Collaborated with stakeholders to develop strategic plans and drive organizational change
- Maintained working knowledge of section protocols, guidance documents and safety procedures for all staff to adequately perform infusions on Covid patients at the center
- Submitted timesheets; updated TDEM reports & WEBEOC, and conferred with each divisional RAC regarding daily infusions completed for medical purposes.
Case Manager
BCFS Health & Human Services
10.2016 - 05.2018
- Coordinated services for clients, including housing and healthcare resources
- Conducted assessments and developed individualized care plans for clients in need
- Collaborated with multidisciplinary teams to support clients in achieving goals
- Advocated for clients' needs and rights within the healthcare and social service systems
- Provided case management services for a rotating case load of 35 families that were impacted by natural disasters.
Customer Care Specialist
United Health Group
12.2014 - 10.2016
- Resolved complex Medicaid inquiries and provided guidance on eligibility requirements to beneficiaries
- Successfully navigated online portal to process Medicaid application renewals for clients
- Collaborated with healthcare providers to facilitate patient access to Medicaid coverage
- Communicated effectively with insured clients to ensure understanding of Medicaid benefits
- Attended meetings 3 to 4 times monthly to represent interests and perspective of the company's customer base
- Completed assessments, patient surveys, and contacted health care providers to schedule patients appointments.
Customer Service Manager
Xerox Corporation
06.2006 - 04.2014
- Responsible for taking inbound calls for customers through the Sam's Club call center campaign; assisting customers with placing online orders
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
- Accurately tracked and recorded all customer interactions in CRM platform for 20 employees.
Education
B.S. in CRIMINAL JUSTICE -
Everest University
Phoenix, AZ01.2012
Skills
- Case Documentation
- Information Verification
- Needs Assessment
- Case Management
- Medical Scheduling
- Medical Records
- Microsoft Office
- Time management
- Organizational skills
- Communication skills
- Disaster recovery
- Social work
- Hospital experience
Timeline
Task Force Leader
National Emergency Management Response
05.2018 - Current
Case Manager
BCFS Health & Human Services
10.2016 - 05.2018
Customer Care Specialist
United Health Group
12.2014 - 10.2016
Customer Service Manager
Xerox Corporation
06.2006 - 04.2014
B.S. in CRIMINAL JUSTICE -
Everest University
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