Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Johnson

McDonough,GA

Summary

Proven customer service expert with a strong background in fast-paced environments, notably at Cowboy Chicken. Demonstrated excellence in cash handling and POS system operations, coupled with a commitment to enhancing customer satisfaction. Skilled in fostering positive experiences through patience, empathy, and integrity. Achieved significant improvements in customer feedback and operational efficiency.

Overview

3
3
years of professional experience

Work History

Cashier

Cowboy Chicken
06.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward program.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Front of House Employee

McAllister's Deli
03.2023 - 08.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Cashier

Wingstop
09.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Host

Chili's Bar and Grill
08.2021 - 09.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Education

High School Diploma -

McDonough High School , McDonough, GA
McDonough, GA
05-2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Order Taking
  • POS system operations

Timeline

Cashier

Cowboy Chicken
06.2024 - 08.2024

Front of House Employee

McAllister's Deli
03.2023 - 08.2023

Cashier

Wingstop
09.2022 - 02.2023

Host

Chili's Bar and Grill
08.2021 - 09.2022

High School Diploma -

McDonough High School , McDonough, GA

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Savannah Johnson