Savannah Johnson
Kimberling City,MO
Summary
Dynamic professional with proven expertise in guest relations and administrative skills, honed at Cabins at Green Mountain and Walgreens. Excelled in resolving high-pressure situations, enhancing customer satisfaction, and leading team productivity improvements. Skilled in cash handling and problem-solving, demonstrating a strong work ethic and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Cabins at Green Mountain
08.2022 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Shift Lead Manager
Walgreens
09.2019 - 07.2022
- Oversaw equipment maintenance schedules to minimize downtime during shifts.
- Developed customer feedback system to gather insights and improve overall experience.
- Coordinated staff schedules for improved coverage and workflow during peak hours.
- Implemented emergency response drills to prepare team for unexpected situations.
- Provided ongoing coaching for staff to improve service skills and product knowledge.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Set overall vision and provided team leadership.
Education
Administrative Assistant
Everest College
Springfield, MOSkills
- Time management
- Problem-solving skills
- Listening skills
- Guest relation
- Drawer balancing
- Front office support
- Administrative skills
- Cash handling
- Multi-line phone systems
- Information protection
- Registration
Timeline
Front Desk Associate
Cabins at Green Mountain
08.2022 - Current
Shift Lead Manager
Walgreens
09.2019 - 07.2022
Administrative Assistant
Everest College
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