Results-driven leader with a strong emphasis on sales, community operations, and team management. Experienced in overseeing daily operations, managing budgets, resolving issues, ensuring compliance, and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Executive Director/Business Office Director
Brentmoor Retirement Community
05.2019 - Current
Leads and oversees a team of 50+ employees, including 7 departments heads, ensuring compliance with company policy and fulfillment of the organizations mission
Fosters a work culture of togetherness and inclusion to increase morale and reduce turnover
Maintains positive relationships with residents and families through open communication, availability and a receptive approach to feedback and suggestions, ensuring a supportive community experience
Negotiates contracts with vendors and contractors, resulting in cost savings and improved service quality
Manages financial planning and budget oversight, providing budgetary insights during financial calls and reports to ensure operational efficiency
Oversees and participates in sales efforts, working closely with the sales team to drive occupancy growth
Drives sales and occupancy growth by implementing strategies such as relationship building, personalized follow ups, community outreach, and data-driven marketing, ensuring a consistent and productive sales approach
Ensures compliance with all state regulations and industry standards for both Independent and Assisted Living operations, maintaining a high quality environment
Human Resource Specialist
ResCare Missouri
07.2017 - 05.2019
Processes payroll through Kronos per the operations payroll schedule
Maintains up-to-date employee records and personnel files
Runs all state and company required background checks
Manages work comp and garnishments
Recruitment and retention
Maintains up-to-date data in ADP/Enterprise
Acting liaison between office to regional resource center
Creation and implementation of policies and procedures
Conducts training and development programs for employees and maintains documentation of training received
Onboarding new hires
Certified Crisis Prevention CPI instructor
Assistant Manager
St. Ann Assisted Living
05.2016 - 07.2017
Designed and created monthly activity calendars and newsletters
Analyzed resident's needs, interests and past lifestyles by interviewing individually
Attended resident evaluation conferences
Hands on experience monitoring health and well being of residents
Develop care plans for each resident
Communicated with families to discuss their loved one's status
Check Flow Sheets (Make sure procedure is completed and appropriate actions taken with abnormal readings)
Set up Appointments (Dr, Psych, Podiatrists, Optometrist, etc)
Maintain residents charts, face sheets and physicians orders
Business Office Director / Executive Director at Juniper Village At Preston HollowBusiness Office Director / Executive Director at Juniper Village At Preston Hollow