Savannah Johnson
San Jose,CA
Summary
Dynamic Workplace expert, adept at driving operational efficiency. Proven expertise in project management and vendor coordination, achieving significant cost reductions. Skilled in strategic planning and team leadership, successfully overseeing complex space planning initiatives and fostering cross-functional collaboration to deliver impactful results.
Overview
17
17
years of professional experience
Work History
Workplace Lead
Zoom Video Communications Inc.
04.2024 - Current
- Oversee day-to-day operations and programs for Zoom's HQ offices, driving operational efficiency and enhancing employee satisfaction.
- Lead a team of Workplace Coordinators and Specialists to ensure comprehensive coverage across all HQ workspaces, including Zoom's offsite warehouse.
- Manage all aspects of HQ space planning, demonstrating strong coordination, strategic planning, and stakeholder collaboration. Oversee construction, fit-outs, and the launch of office spaces, including Zoom's Executive Briefing Center, office floors, and the relocation and downsizing of the offsite warehouse.
- Drive return-to-office strategy by tracking and analyzing space utilization data using Tableau, Google Workspace, and Zoom tools to support informed space planning decisions.
- Oversee vendor management for key workplace services including snack and meal programs, janitorial services, shipping logistics, and mailroom operations, ensuring service alignment with company standards.
- Manage and analyze monthly, quarterly, and annual workplace budgets, ensuring financial accuracy and informed operational forecasting.
- Serve as a point of contact through the ServiceNow ticketing system, triaging and resolving requests efficiently while meeting SLA targets to maximize employee satisfaction.
- Lead consultant for space planning and event logistics for Zoomtopia 2024, collaborating cross-functionally to deliver a seamless, high-impact experience at Zoom's annual global conference.
Workplace Experience Manager
CBRE @ Google
11.2021 - 04.2024
- Led the development, implementation, and daily management of Workplace Experience programs, ensuring alignment with SLA/KPI objectives and operational excellence.
- Designed and utilized data-driven dashboards, scorecards, and heat maps across Google's GUTS, CBRE's SI7 CMMS, and Tableau to monitor performance and optimize service delivery.
- Ensured alignment between CBRE and Google CMMS systems by contributing to dashboard development that tracked ticket trends, SLA response/resolution times, due date extensions, VIP/escalation tickets, and overall performance for client review.
- Developed and delivered training programs for all CBRE @ Google Integrated Facilities Management (IFM) and Soft Services (SM) pillars, focusing on effective ticket management.
- Supervised a team of four Workplace Experience Coordinators, ensuring SLA compliance and driving a high level of customer satisfaction.
- Fostered collaboration across all CBRE IFM/SM teams and vendor partners to ensure seamless communication and coordination on client requests.
- Conducted weekly, monthly, and annual site inspections to support OpEx and CapEx planning initiatives.
- Performed monthly Preventative Maintenance audits to evaluate and maintain building health scorecard accuracy.
- Managed the office inventory program budget for a 4,000+ occupant campus by establishing vendor relationships and implementing a usage-tracking system to identify trends.
- Trained, mentored, and supported the development of new Workplace Experience teams across the campus, ensuring consistency and adherence to program standards.
- Collaborated with Engineering, Facilities, and Space Planning teams to streamline workflows and maximize cross-functional efficiency.
Senior Operations Manager
1-800-got-junk
11.2020 - 11.2021
- Led a team of three Operations Leads, overseeing daily data reconciliation, route scheduling, fleet maintenance for 15 service trucks, and overall office and inventory management.
- Managed the planning and execution of 4 to 6+ daily service routes across the Bay Area Peninsula, coordinating 8 to 16 truck team members to ensure timely arrivals and high-quality customer service.
- Troubleshot and maintained the CMMS system, implementing updates related to cost analysis, route efficiency, and earnings performance.
- Handled end-to-end recruitment processes, including interviewing, onboarding, training, and setting up HR and payroll systems for new team members.
- Facilitated weekly team meetings to reinforce best practices in sales, customer service, and truck safety protocols.
- Served as the primary liaison between the national call center, truck teams, and customers, ensuring clear communication and alignment of expectations.
Workplace Operations Manager
JFrog
09.2018 - 11.2020
- Led a team of three in overseeing daily in-office operations at the U.S. headquarters, supporting both onsite and remote employees across the country.
- Served as the primary point of contact for international offices in Israel, France, and India, ensuring alignment of global processes and operational consistency.
- Launched and implemented a cost-saving travel program via SAP Concur for both domestic and international travel, including training U.S. employees and managing mass bookings for conferences and events.
- Coordinated with food service vendors to provide daily in-office catering, ensuring accommodation of diverse dietary needs.
- Managed relationships with event and merchandising vendors to coordinate company-wide giveaway, SWAG, and gifting programs across all U.S. offices.
- Implemented and executed employee move/add/change space occupancy process, including BIS and occupancy percentage reporting in headquarter office through space and occupancy SaaS Serraview/SpaceIQ.
- Negotiated and renewed vendor contracts, consistently achieving cost reductions averaging 30%.
- Played a key role in organizing JFrog's IPO celebration during the COVID-19 shutdown, including coordinating schedules, managing shipment of gifts and awards to over 100 employee homes, and arranging event catering.
Facilities Operations Manager
Outsource LLC
02.2013 - 09.2018
- Reported directly to the COO, managing tenant improvement projects across 18 U.S. locations, including lease review, budgeting, construction oversight, space planning, and coordination of office relocations.
- Directed four successful office relocations nationwide, overseeing plan reviews, furniture procurement and manufacturing, onsite move management, and implementation of workplace policies and procedures.
- Built and maintained vendor relationships for office inventory, furniture, IT equipment, and building management across all sites.
- Achieved a 95% inventory retention rate through the implementation of a comprehensive asset tagging program.
- Evaluated and approved contracts for key facility improvement initiatives, including company-wide rollouts such as Konica Minolta printers and CRM/Iron Mountain compliance systems for corporate record retention.
- Delivered year-over-year cost savings by managing food and beverage services, travel, and employee expense programs.
- Planned and executed annual reward trips and national sales conferences for up to 150 attendees, including venue research, hotel and flight coordination, and event management—consistently staying within budget and timelines.
- Provided executive support to the President, COO, and VP of Sales, managing travel arrangements, expense reporting, employee recognition programs, and companywide communications.
Payroll Specialist
Outsource LLC
10.2008 - 02.2013
- Processed over 1,200 employee timecards weekly across California, Colorado, Washington, and national accounts.
- Maintained a margin of error below 5% for weekly payroll and client invoicing, ensuring consistent accuracy and compliance.
- Cultivated strong relationships with vendors and clients to support technician timekeeping and streamline invoicing processes.
- Collaborated closely with Recruiters and Technicians to resolve payroll and invoicing inquiries efficiently and accurately.
- Partnered with Credit and Collections teams to verify the accuracy of client billing and support timely collections.
- Supported Field Coordinators in resolving payroll issues, including handling payroll retractions and adjustments.
- Provided administrative support to the VP of Sales, assisting with travel coordination, expense reporting, employee engagement initiatives, and internal communication.
Education
Bachelor of Arts - History
Whittier College
Whittier, CA05.2007
Skills
- Vendor coordination
- Project management
- Space planning
- Project planning
- Budget development
- Team leadership
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Strategic planning
- Cross-functional teamwork
- Policy implementation
Timeline
Workplace Lead
Zoom Video Communications Inc.
04.2024 - Current
Workplace Experience Manager
CBRE @ Google
11.2021 - 04.2024
Senior Operations Manager
1-800-got-junk
11.2020 - 11.2021
Workplace Operations Manager
JFrog
09.2018 - 11.2020
Facilities Operations Manager
Outsource LLC
02.2013 - 09.2018
Payroll Specialist
Outsource LLC
10.2008 - 02.2013
Bachelor of Arts - History
Whittier College