Savannah Johnston
Saint Cloud
Summary
Highly adaptable and results oriented professional with 2+ years of hands on experience including leadership, guest relations and high volume operations. Being able to fluidly move from a fast paced logistical position to a guest facing position to ensure a smooth operation, I'm a cross functional team player. Having a good work ethic, reliability and positive attitude, my dedication to operational excellence paid off with an Employee of the Month awards, regular positive call out in guest reviews and performance based raises. Working in multiple departments, being able to solve problems spontaneously and keeping up high standards, I was promoted from an entry-level Team Member to Shift Lead and Supervisor in a short period of time. I am a leader who concentrates on assisting my team, optimizing daily procedures, and providing an excellent service level. Strong strengths of mine are critical thinking, adaptability, and proactivity when solving problems in a fast-paced setting.
Overview
3
3
years of professional experience
Work History
Lead
SP Plus Parking
Orlando, FL
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Coordinated daily dispatch operations to ensure timely deliveries and optimal routing.
Server
Meat N Fire
Saint Cloud FL
04.2024 - 08.2024
- Provided exceptional customer service by attentively responding to guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Delivered food and beverages promptly, ensuring quality and presentation met restaurant standards.
- Collaborated with kitchen staff to communicate orders accurately and efficiently during peak hours.
- Managed cash register operations, processing payments with accuracy and efficiency.
- Handled customer complaints professionally, striving for resolutions that enhanced satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Leader
Firehouse Subs
Saint Cloud FL
09.2023 - 04.2024
- Supervised team members during shifts to ensure efficient operations and high service standards.
- Trained new staff on food safety protocols and customer service techniques.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Assisted in maintaining cleanliness and organization of the front-of-house and kitchen areas.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Implemented daily opening and closing procedures for smooth restaurant operations.
Education
Associate of Arts -
Valencia College
Orlando, FL08-2026
High School Diploma -
Harmony High School
Saint Cloud FL05-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Critical thinking
- Organization
- Problem resolution
- Strong work ethic
- Cash handling
- Guest engagement
- Hospitality service expertise
Languages
English
Native or Bilingual
Timeline
Lead
SP Plus Parking
08.2024 - Current
Server
Meat N Fire
04.2024 - 08.2024
Shift Leader
Firehouse Subs
09.2023 - 04.2024
Associate of Arts -
Valencia College
High School Diploma -
Harmony High School