Savannah Jones
Bryan,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Understands trends in Fashion and in the College Merchandise Industry as well. Able to adapt to new situations and new environments.
Overview
2
2
years of professional experience
Work History
Team Lead Sales Associate
Aggieland Outfitters/ Kalcorp Enterprise
05.2023 - Current
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Maintained organized store environment to foster pleasant shopping experiences.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helps in Maintaining a offsite location where company merchandise is sold.
Server/Host
French Quarter Canjun Seafood
03.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Langham Creek High School
Houston, TX05.2023
Skills
- Teamwork and Collaboration
- Customer Service
- Goal-Oriented
- Team Leadership
- Positive Customer Experience
- Customer care
- Cash Handling
- Client Relationship Building
- Relationship Building
- Staff Training and Development
- Inventory and Stocking
- Flexible Schedule
- Good Since of Style
- Understands Fashions Trends
Timeline
Team Lead Sales Associate
Aggieland Outfitters/ Kalcorp Enterprise
05.2023 - Current
Server/Host
French Quarter Canjun Seafood
03.2022 - 06.2023
High School Diploma -
Langham Creek High School
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