Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Kilgore

Cleveland,TN

Summary

Dynamic customer service professional with extensive experience at FedEx Express, excelling in time-sensitive deliveries and logistics. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in GPS route optimization and multitasking, contributing to operational efficiency and fostering positive relationships with clients and colleagues.

Overview

14
14
years of professional experience

Work History

Courier/Lead/Customer Service Representative

Fedex Express
01.2019 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Traveled with engineering department to roll out new routing system to stations.
  • Ran station operations when Manager was off.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Researched packages to find correct addresses, or maps to get to location for delivery. Called customers as needed to make sure all needs where met.

Cashier

CVS Pharmacy
04.2016 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Manager

SUBWAY®Restaurants
07.2011 - 07.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Handled all call out to make sure the operation ran smoothly.

Education

High School Diploma -

Walker Valley High School
Cleveland, TN
05-2013

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Decision-making
  • GPS and route planning
  • Time sensitive deliveries
  • Package pickup and delivery
  • Logistics and transportation
  • Written communication
  • Issue escalation
  • Multitasking and organization
  • Verbal and written communication
  • Record keeping
  • Route optimization
  • Scanning device operation
  • Coordinating efficient routes
  • Courier training
  • Multitasking Abilities
  • Documentation
  • Task prioritization

Timeline

Courier/Lead/Customer Service Representative

Fedex Express
01.2019 - Current

Cashier

CVS Pharmacy
04.2016 - 12.2018

Assistant Manager

SUBWAY®Restaurants
07.2011 - 07.2015

High School Diploma -

Walker Valley High School

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Savannah Kilgore