Savannah Kilgore
Cleveland,TN
Summary
Dynamic customer service professional with extensive experience at FedEx Express, excelling in time-sensitive deliveries and logistics. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in GPS route optimization and multitasking, contributing to operational efficiency and fostering positive relationships with clients and colleagues.
Overview
14
14
years of professional experience
Work History
Courier/Lead/Customer Service Representative
Fedex Express
Cleveland, TN
01.2019 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Addressed customer feedback constructively, resolving issues promptly.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Traveled with engineering department to roll out new routing system to stations.
- Ran station operations when Manager was off.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Researched packages to find correct addresses, or maps to get to location for delivery. Called customers as needed to make sure all needs where met.
Cashier
CVS Pharmacy
Cleveland, TN
04.2016 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
SUBWAY®Restaurants
Cleveland, TN
07.2011 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Handled all call out to make sure the operation ran smoothly.
Education
High School Diploma -
Walker Valley High School
Cleveland, TN05-2013
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Decision-making
- GPS and route planning
- Time sensitive deliveries
- Package pickup and delivery
- Logistics and transportation
- Written communication
- Issue escalation
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Route optimization
- Scanning device operation
- Coordinating efficient routes
- Courier training
- Multitasking Abilities
- Documentation
- Task prioritization
Timeline
Courier/Lead/Customer Service Representative
Fedex Express
01.2019 - Current
Cashier
CVS Pharmacy
04.2016 - 12.2018
Assistant Manager
SUBWAY®Restaurants
07.2011 - 07.2015
High School Diploma -
Walker Valley High School