Savannah Killen
Brighton,USA
Summary
Dynamic customer service professional with a robust background in retail and sales, demonstrating a deep understanding of cash handling policies and customer relations. Recognized for delivering prompt and precise service while effectively addressing and resolving customer complaints. A strong commitment to excellence in customer service fosters an organized and efficient workplace, enhancing overall operational success. Known for creating welcoming experiences through exceptional communication skills, empathy, and a collaborative approach to guest interactions. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dog Caretaker
Rover
06.2025 - 11.2025
- Maintained clean, safe environment for animals in care.
- Monitored health of animals and reported any changes or issues to supervisor.
- Kept accurate records on food supplies, cleaning materials, medical supplies.
- Developed positive relationships with pet owners through attentive listening and communication.
- Enforced facility rules and regulations regarding pet behavior.
- Managed multiple tasks while ensuring the safety of all animals in care.
In-Home Nanny
Nannylane
06.2024 - 04.2025
- Provided attentive care to infants and toddlers, including diaper changing, feeding, bathing and dressing.
- Managed household tasks related to childcare including laundry, cleaning up after meals or tidying up play areas.
- Demonstrated ability to provide a safe, nurturing and stimulating environment for children in the home setting.
- Prepared nutritious meals according to dietary guidelines set by parents.
- Kept detailed records of each child's progress in areas such as behavior, academic performance and overall development.
- Created age-appropriate activities such as reading stories, playing games, arts and crafts and outdoor playtime.
- Adapted quickly to new environments while providing quality childcare services during occasional travel assignments.
- Promoted healthy lifestyle habits among children such as eating nutritious food or engaging in physical activity.
- Provided a safe and nurturing environment for children in care.
- Maintained a clean and orderly living environment for the children.
Host
Vintana Wine and Dine
09.2023 - 05.2024
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Built positive relationships with regulars to ensure their loyalty to the establishment.
- Conversed with members and guests in outgoing and friendly manner.
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Trained new staff members on proper hosting etiquette and procedures.
- Monitored restaurant activity to determine seating and dining flow.
- Maintained clean and neat workplace and dining room area.
Sales Associate/ Cashier
Plato's Closet
08.2022 - 06.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Engaged with guests to understand and anticipate customer service needs.
- Performed cash register operations accurately according to company guidelines.
Crew Member
Tropical Smoothie Cafe
06.2021 - 05.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Handled customer complaints in a professional and courteous manner.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Placed orders into POS systems and handled cash and credit transactions.
- Completed all store opening and closing procedures.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Restocked shelves with merchandise throughout shift.
- Followed health department regulations for handling food products properly.
- Followed all safety and security procedures to reduce risks.
Cashier/Server
Ritters Frozen Custard
08.2020 - 06.2021
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
Education
High School Diploma -
Brighton High School
Brighton06.2023
Skills
- Customer support
- Hygiene protocols
- Cash handling expertise
- Effective listening skills
- Effective organizational abilities
- Transaction processing proficiency
- Team collaboration
- Effective time management
- Effective problem resolution
- Effective listening
- Strong ability to manage multiple tasks
- Effective communication abilities
- Timely and dependable
- Goal-oriented
- Outstanding customer support
- Collaborative mindset
- Flexible in dynamic environments
- Strong ability to manage multiple tasks
- Strong focus on accuracy
- Effective time management
- Professional telephone reception
- Reservation management
- Effective relationship management
- Safety consciousness
- Time management
- Organized client follow-up communications
- Efficient task organization
Certification
Food Handlers Certification
LANGUAGES
English Fluent
Timeline
Dog Caretaker
Rover
06.2025 - 11.2025
In-Home Nanny
Nannylane
06.2024 - 04.2025
Host
Vintana Wine and Dine
09.2023 - 05.2024
Sales Associate/ Cashier
Plato's Closet
08.2022 - 06.2023
Crew Member
Tropical Smoothie Cafe
06.2021 - 05.2022
Cashier/Server
Ritters Frozen Custard
08.2020 - 06.2021
High School Diploma -
Brighton High School