Savannah Kistner
Sales/ Customer Support
Phoenix,AZ
Summary
Accomplished Sales Representative with solid sales history and in-depth 15 years experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories. Personable Customer Service Sales offering 15 years of experience in telephone and face-to-face customer service. Knowledgeable and helpful professional possessing positive, friendly disposition. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Customer Service Representative/Sales and Marketing
Currently Employed
Phoenix, AZ
06.2018 - Current
- Converting customers into passionate evangelists
- Manages the daily activates and assists in daily duties
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Executive Assistant
Sonobello Corporate Office
Scottsdale, AZ
01.2022 - 08.2022
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Created expense reports, budgets and filing systems for management team.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Dallas Stac Court Reporter
Recover Healthcare
Dallas , Tx
11.2012 - 03.2022
- Conducted transcription, court reporting, closed captioning and Communications Access Realtime Reporting (CART).
- Called upon witnesses to testify under oath at court hearings.
- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Aggregated and copied finalized documents for disbursement across interested parties.
- Prepared and electronically filed motions, orders and moving papers for Central and Southern California Bankruptcy courts.
Soberlink /Front Desk Coordinator
Forensic DNA & Drug Testing
Dallas, TX
04.2015 - 04.2018
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Verified patient demographic information, copied documentation and directed to provided information.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Trained all staff on front desk procedures and policies.
- Collected room deposits, fees and payments.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Event Coordinator
Gaylord Texan Resort & Convention Center
Grapevine, TX
10.2006 - 01.2011
- Performed event coordination for larger parties and gatherings.
- Evaluated and selected service providers and vendors according to customer requirements.
- Reviewed event bills to confirm accuracy and approve payment.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
BBA - Business Administration
Chico State
California 02.2005 - 12.2008
Skills
Product and service sales
Accomplishments
I was a Ice skating coach for 16 years.
Certification
Usfsa Club
Timeline
Executive Assistant
Sonobello Corporate Office
01.2022 - 08.2022
Cool Sculpting
12-2018
Customer Service Representative/Sales and Marketing
Currently Employed
06.2018 - Current
Soberlink /Front Desk Coordinator
Forensic DNA & Drug Testing
04.2015 - 04.2018
Dallas Stac Court Reporter
Recover Healthcare
11.2012 - 03.2022
Event Coordinator
Gaylord Texan Resort & Convention Center
10.2006 - 01.2011
BBA - Business Administration
Chico State
02.2005 - 12.2008
Usfsa Club
06-2004
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