Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Knight

Moore

Summary

Accomplished Clinic Manager with a proven track record at Immediate Care of Ok, enhancing clinic profitability and patient satisfaction through effective administrative leadership and clinical management. Skilled in HIPAA compliance and fostering high-performing teams, demonstrating a keen attention to detail and a commitment to healthcare excellence.

Overview

11
11
years of professional experience

Work History

Clinic Manager

Immediate Care of Ok
06.2024 - Current
  • Fostered a high-performing team culture for improved patient care through mentoring and professional development opportunities.
  • Promoted patient education initiatives to help individuals manage healthcare decisions.
  • Established cost-control measures to enhance clinic profitability while maintaining high-quality care.
  • Conducted financial reviews for informed decision-making and strategic planning.
  • Managed daily clinic activities for consistent adherence to quality standards and regulatory compliance.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
  • Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.

Medical Assistant

Mercy
01.2023 - 06.2024
  • Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
  • Instructed patients on post-procedure care to support recovery and adherence to medical advice.
  • Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
  • Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Lead Medical Assistant

Mercy Go Health Urgent Care
06.2021 - 01.2023
  • Operated medical diagnostic equipment, such as ECG machines, to assist in patient evaluations.
  • Demonstrated proficiency in phlebotomy, collecting blood samples for laboratory testing with minimal patient discomfort.
  • Utilized scheduling software to coordinate patient appointments, optimizing clinic workflow.
  • Coordinated with insurance companies to verify patient coverage and obtain pre-authorizations for procedures.
  • Conducted patient intake assessments, gathering vital signs and medical histories to support clinical decision-making.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.

Patient Care Technician

OU Health
06.2014 - 06.2021
  • Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
  • Operated electronic health record systems to efficiently document patient information and manage care plans.
  • Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
  • Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
  • Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.

Education

Bachelor of Science - Healthcare Management

Southern New Hampshire University
Hooksett, NH
05-2026

Advanced Unlicensed Assistant -

Moore Norman Tech Center
Oklahoma City, OK
06-2014

High School Diploma -

Southmoore High School
Moore, Ok
05-2011

Skills

  • Administrative leadership
  • HIPAA compliance
  • Clinical management
  • Employee training
  • Operations management
  • Employee recruitment
  • Scheduling appointments
  • Healthcare administration
  • Scheduling
  • Program management
  • Attention to detail
  • Basic life support

Timeline

Clinic Manager

Immediate Care of Ok
06.2024 - Current

Medical Assistant

Mercy
01.2023 - 06.2024

Lead Medical Assistant

Mercy Go Health Urgent Care
06.2021 - 01.2023

Patient Care Technician

OU Health
06.2014 - 06.2021

Bachelor of Science - Healthcare Management

Southern New Hampshire University

Advanced Unlicensed Assistant -

Moore Norman Tech Center

High School Diploma -

Southmoore High School

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Savannah Knight