Summary
Overview
Work History
Education
Skills
cooking
Timeline
Generic
Savannah Koch

Savannah Koch

Boca Raton,FL

Summary

Dedicated and empathetic, with a track record in hospitality service expertise and exceptional customer service.. Demonstrated reliability and a strong work ethic, significantly improving team efficiency and guest engagement without compromising quality. An upbeat and energetic childcare provider. Supporting activities and home requirements for parents. Responsive, dependable and understanding with an upbeat personality.

Overview

2
2
years of professional experience

Work History

Private Nanny

Eric Herman
07.2024 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks, cooked age appropriate meals, and running errands when required.
  • Played games, read books, and outside activities.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and brushed teeth as part of the morning routine.
  • Monitored schedules to maintain sleeping, eating, and playing.

Restaurant Hostess

Hilton
11.2022 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations, to-go orders, and room service and answering customer questions.
  • Helped servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostess staff members on company policies, procedures, and best practices.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Input orders accurately into POS terminal and split bills.

Server

Hooters
01.2024 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables w
  • Performed opening and closing duties and got everything ready for the next shift.
  • Worked with POS system to place orders, manage bills, and handled to go orders
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area
  • Explained menu items and suggested appropriate options for customers needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Restaurant Hostess

Another Broken Egg Cafe
05.2022 - 11.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
  • Handled high-pressure situations gracefully, managing multiple tasks.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders, answered customer questions, and informed of accurate wait times.
  • Informed servers with upcoming tables to ensure smooth transitions minimizing the overall wait times.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

Associate of Arts - Hospitality

Tallahassee Community College
Tallahassee, FL
08.2020 - 4 2023

Skills

    Strong Work Ethic

    Exceptional customer service

    Hospitality service expertise

    Guest Engagement

    Time Management

    Patience and Empathy

    Reliability and punctuality

cooking

Cooking is a hobby that allows me to express creativity and try new recipes. I enjoy experimenting with different ingredients to perfect a recipe. I find cooking to be a relaxing and fulfilling hobby. Overall, I really enjoy cooking and trying new meals to create with or without friends. 

Timeline

Private Nanny

Eric Herman
07.2024 - Current

Server

Hooters
01.2024 - 06.2024

Restaurant Hostess

Hilton
11.2022 - Current

Restaurant Hostess

Another Broken Egg Cafe
05.2022 - 11.2022

Associate of Arts - Hospitality

Tallahassee Community College
08.2020 - 4 2023

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Savannah Koch