Savannah Koontz
Signal Hill,CA
Summary
Accomplished Shift Lead at Pressed Juicery, adept in decision-making and customer service, enhanced shift productivity significantly. Trained new staff at Texas De Brazil, mastering both employee training and guest service. Proven track record in resolving complaints and boosting sales, showcasing a blend of hard and soft skills vital for dynamic work environments.
Overview
4
4
years of professional experience
Work History
Shift Lead
Pressed Juicery
11.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Hooters Girl
Hooters
03.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Server Trainer
Texas De Brazil
01.2022 - 08.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Server
Avenue American Bistro
09.2020 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Barista Shift Lead
Starbucks
09.2020 - 02.2022
- Served consistent portions following recipes and control standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
Homeschooled
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Timeline
Shift Lead
Pressed Juicery
11.2023 - Current
Hooters Girl
Hooters
03.2022 - 08.2023
Server Trainer
Texas De Brazil
01.2022 - 08.2023
Server
Avenue American Bistro
09.2020 - 03.2022
Barista Shift Lead
Starbucks
09.2020 - 02.2022
Homeschooled
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