Savannah Kramp
Elgin,IL
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
2025
2025
years of professional experience
Work History
Call Center Representative
Trojan Storage of Elgin & Mokena
Elgin, IL
04.2024 - Current
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with storage unit selection.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on a continuous basis to provide optimal service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Assistant Manager
Trojan Storage Of South Elgin & Mokena
South Elgin, Mokena, IL
10.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Performed closing duties such as cleaning workstations, sweeping floors.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Cleaning up after each event is finished.
Assistant
Joseph's Hair Fashion Salon
Elgin, IL
- Greeted customers and provided excellent customer service.
- Organized the salon by tidying up shelves and displays.
- Performed daily salon opening and closing procedures.
- Set up stations for stylists before their appointments with clients.
- Prepared color formulas as directed by stylists.
- Checked out customers at the end of their visit.
- Helped maintain records of customer visits, including notes about services performed or products purchased.
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Performed relaxing head and scalp massages for customers.
- Operated cash registers to receive payments from patrons.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Collected payment from customers and scheduled next appointments.
- Shampooed, conditioned and rinsed clients' hair.
Cashier
Taco Bell
South Elgin, IL
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Followed recipes and customer requests to prepare meals.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Collaborated with team to deliver timely service of items.
- Directed patrons to restrooms and other amenities within facility.
Sales Associate
Macy's
West Dundee, IL
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Secretary
AAA Storage II, Inc
South Elgin, IL
- Provided administrative support to the office manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Verified accuracy of bank deposits, withdrawals and transfers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Education
Certificate of Cosmetology - Cosmetology
ABC School of Cosmetology And Nail Technology
Lake In The Hills, IL08-2023
Skills
- Customer Service
- Account updating
- Complaint resolution
- Payment Processing
- Providing customer support
- Customer Support
- Building rapport
- Professional phone voice
- Calm disposition
- Call documentation skills
- Cash Handling
- Problem-solving skills
- Answering questions
- Customer communications
- Inbound phone calls
- System Documentation
- Product Knowledge
- Call Center Customer Service
- Call handling
- Logging call information
Timeline
Call Center Representative
Trojan Storage of Elgin & Mokena
04.2024 - Current
Assistant Manager
Trojan Storage Of South Elgin & Mokena
10.2022 - Current
Assistant
Joseph's Hair Fashion Salon
Cashier
Taco Bell
Sales Associate
Macy's
Secretary
AAA Storage II, Inc
Certificate of Cosmetology - Cosmetology
ABC School of Cosmetology And Nail Technology
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