Savannah Brady
Avondale,AZ
Summary
Enthusiastic and versatile customer service professional with strengths in delivering exceptional support, consistently going above and beyond to meet their needs. Highly skilled at building strong relationships with clients by offering personalized attention and addressing their concerns with empathy and efficiency. Possesses excellent communication, problem-solving, and organizational abilities to effectively manage tasks, resolve issues, and contribute to customer satisfaction and business growth objectives.
Overview
10
10
years of professional experience
Work History
Front Desk Attendant
Quality Inn
12.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling of appointments and maintained accurate records for services rendered.
- Trained new staff on front desk procedures and best practices for guest interaction.
Caregiver
Total Care Connections Inc
10.2025 - Current
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted with medication management, promoting adherence to prescribed health regimens.
- Developed personalized care plans based on individual needs and preferences, enhancing quality of life.
- Monitored clients' physical and emotional well-being, reporting changes to healthcare professionals promptly.
Front Desk Supervisor
ES Suites
08.2025 - Current
- Developed strong customer service and communication skills while managing a busy front desk.
- Trained new staff members on front desk procedures and best practices.
- Assisted guests with check-ins and check-outs, reservations, room changes.
- Developed strategies for increasing efficiency at the front desk area.
- Maintained strict confidentiality of guest information at all times.
- Performed daily administrative tasks such as data entry, answering phones, and responding to emails in a timely manner.
Front Office Manager
Red Lion Hotels
11.2023 - 08.2025
- Welcome guests with professionalism to guide them through the check-in and check-out process, in addition to acting as the first point of contact in addressing questions, special requests, and concerns.
- Handle reservations through phone, email, and online platforms, tasked with verifying guest details, processing modifications, and coordinating with housekeeping and other departments to accommodate arrivals and departures.
- Run the night audit to verify accuracy in financials and to proactively resolve data discrepancies.
Stay at home mom
Stay at Home Mom
05.2021 - 11.2023
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Foster Parent
Department of Child Safety
10.2019 - 04.2021
- Provided a safe and structured environment for children in foster care to support their well-being during transitions.
- Advocated for their best interests by attending case plan meetings and maintaining compliance with state regulations.
Receptionist
Cooley Law
10.2019 - 12.2020
- Managed client communications via email, phone, and mail to deliver timely responses and maintain correspondence.
- Provided clerical support, including document preparation, copying, faxing, and filing, to support efficient operations.
- Scheduled and confirmed appointments, updated client records, and maintained communication with clients regarding case progress to establish trusted in law firm partnership.
Caregiver
ITC In-Home Care
01.2017 - 10.2019
- Assisted clients with self-administered medication and maintained alignment to prescribed schedules by physicians.
- Built meaningful relationships with clients by offering emotional support and companionship during daily activities.
- Provided transportation to medical appointments, social events, and errands.
Self-Employed
Various Families - Nanny/Caregiver
01.2017 - 10.2019
- Provided childcare and caregiving services to multiple families, focusing on creating a safe environment while managing daily routines, fostering development, and building trusting relationships with both children and parents.
Customer Service Associate
Walgreens
03.2016 - 12.2016
- Helped a high volume of customers daily by offering product recommendations and providing guidance in store to drive sales growth and achieve service satisfaction ratings.
- Resolved billing and payment concerns by addressing discrepancies, processing refunds, and explaining charges.
- Gathered customer feedback to provide insights to management that encompassed trends and recurring concerns.
Education
Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Issue & Conflict Resolution
- Customer Service Excellence
- Rapport & Relationship Building
- Telephone Etiquette
- Interpersonal Communication
- Cross-Functional Collaboration
- Process Improvement
- Office Administration
- Data Entry & Recordkeeping
Timeline
Front Desk Attendant
Quality Inn
12.2025 - Current
Caregiver
Total Care Connections Inc
10.2025 - Current
Front Desk Supervisor
ES Suites
08.2025 - Current
Front Office Manager
Red Lion Hotels
11.2023 - 08.2025
Stay at home mom
Stay at Home Mom
05.2021 - 11.2023
Foster Parent
Department of Child Safety
10.2019 - 04.2021
Receptionist
Cooley Law
10.2019 - 12.2020
Caregiver
ITC In-Home Care
01.2017 - 10.2019
Self-Employed
Various Families - Nanny/Caregiver
01.2017 - 10.2019
Customer Service Associate
Walgreens
03.2016 - 12.2016
Psychology
Southern New Hampshire University