Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savannah Lewis

Asheville,NC

Summary

Dynamic individual with hands-on experience in patient care coordination and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead PCT/Nursing Unit Secretary

Mission Hospital
07.2023 - Current
  • Organized patient charts with diligence, ensuring accurate documentation of vital signs, dietary needs, ADL's.
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
  • Assisted in staffing coordination between two 20 bed ICU's for RN's and PCT's
  • Streamlined admissions process for patients, ensuring smooth transitions to their designated units.
  • Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
  • Assisted in maintaining a safe and clean environment for patients, adhering to infection control protocols.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Customer Service Representative/Online Sales Representative

Lowes Home Improvment
09.2019 - 10.2022
  • Supported management with daily operations
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

No Degree - Nursing

ETSU
Johnson City, TN
05-2025

No Degree - Nursing

AB-Tech Community College
Asheville, NC
05-2025

High School Diploma -

Bradley Central High School
Cleveland, TN
05-2018

Skills

  • CPR certified
  • Basic life support for health care providers (BLS)
  • Microsoft word certification
  • Microsoft powerpoint certification
  • Critical thinking
  • Patient confidentiality
  • Medical record management
  • Scheduling appointments
  • Teamwork and collaboration
  • Organization and time management
  • Adaptable to change
  • Healthcare compliance
  • Customer service
  • Problem-solving

Certification

  • CNA/PCT certification
  • Microsoft word/powerpoint certification
  • CPR/AED Certification
  • Forklift Certification
  • Basic Life Support Certification (BLS)

Timeline

Lead PCT/Nursing Unit Secretary

Mission Hospital
07.2023 - Current

Customer Service Representative/Online Sales Representative

Lowes Home Improvment
09.2019 - 10.2022

No Degree - Nursing

ETSU

No Degree - Nursing

AB-Tech Community College

High School Diploma -

Bradley Central High School

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Savannah Lewis