Savannah Lopez
The Bronx,United States
Summary
Experienced supervisor leading team members to on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drive teams to meet goals.
Overview
7
7
years of professional experience
Work History
Sales Associate Supervisor
Footaction
03.2018 - Current
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
- Analyzed sales data to identify trends and opportunities for growth within the department.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Managed inventory levels effectively, reducing stock shortages and minimizing waste.
- Proactively addressed long lines by opening additional registers when necessary, enhancing the customer experience.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Front Desk Specialist
Nino De La Caridad
06.2017 - 09.2017
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Streamlined check-in and check-out processes for increased efficiency contribute to higher guest satisfaction rates.
- Assisted management with administrative tasks, improving office organization and productivity levels.
- Handled high call volumes, directing inquiries to appropriate departments while ensuring timely resolution of issues.
- Trained new front desk staff members, sharing best practices and contributing to a more cohesive team environment.
Education
Associate of Science - Forensic Science
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Bilingual
- Problem-solving skills
- Time management
- Training and mentoring
- Multitasking Abilities
- Effective communicator
- Self-Motivated Professional
Timeline
Sales Associate Supervisor
Footaction
03.2018 - Current
Front Desk Specialist
Nino De La Caridad
06.2017 - 09.2017
Associate of Science - Forensic Science
Bronx Community College of The City University of New York
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