Savannah Lozano
Summary
High-energy Customer Service Expert dedicated to enhancing customer satisfaction through exceptional service delivery. Proven ability to leverage team strengths to optimize client experiences and drive business growth. Demonstrated skills in influencing and mentoring, resulting in maximized productivity. Experienced in sales and marketing, combining business acumen with a commitment to service excellence.
Overview
9
9
years of professional experience
Work History
Mobile Expert/Supervisor
T-Mobile
Paramus, New Jersey
07.2022 - Current
- Facilitated training sessions to enhance team skills and promote career development.
- Implemented process improvements that streamlined operations and boosted efficiency.
- Processed sales transactions accurately with point-of-sale systems.
- Conducted regular follow-up activities with existing customers to ensure satisfaction.
Store Manager
Aveda
Paramus, NJ
04.2019 - 07.2022
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Manager
The Bar
203 Bloomfield ave , NJ
3 2018 - 01.2019
- Compiled daily logs and updated computer tracking systems to ensure accurate documentation.
- Developed employee schedules that optimized coverage during peak hours while reducing labor costs.
- Conducted interviews, hired, and trained staff on bar practices and customer service excellence.
- Managed customer service operations by training personnel and addressing issues promptly.
- Gathered guest feedback to inform long-term business strategies and process enhancements.
Remote Sales Representative
Everest
Lyndhurst , Nj
01.2018 - 12.2018
- Collected client information for accurate entry into database systems.
- Resolved customer issues promptly to prevent escalation and maintain satisfaction.
- Provided exceptional service to nurture long-term client relationships and future opportunities.
- Processed daily inbound calls, entering orders, faxes, backorders, and credit memos efficiently.
- Achieved and surpassed departmental productivity and accuracy expectations consistently.
- Met or exceeded benchmarks for call speed, accuracy, and volume regularly.
- Enhanced client relations skills through proactive engagement in all interactions.
- Maintained high productivity by managing call control while addressing various inquiries.
Customer Service Representative
Walgreens
Northbergen, NJ
10.2016 - 05.2017
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
- Communicated with all customers and staff in a pleasant and professional manner.
- Advised customers on the selection of medication brands, medical equipment or healthcare supplies.
- Appropriately resolved customer issues, complaints and questions.
- Balanced the needs of multiple customers simultaneously in a fast-paced environment.
Front End Supervisor
Hudson View Car Wash
North Bergen, NJ
2 2018 - 11 2018
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Welcomed guests and clients in an upbeat and friendly manner.
- Maintained reception area clean and neat to provide visitors with a positive impression of the company.
- Responded to telephone inquiries from clients, vendors and the public.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Controlled cash movements and department expenses to maintain budgetary goals.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored security zones to uphold effective store protection procedures.
Education
Associate of Business Administration -
Hudson Community College
Jersey City, NJ2019
Licensed Cosmetologist
Aveda Instituite
2017
High School Diploma - undefined
County Prep
2016
Skills
- Customer service orientation
- Strong communication skills
- Fluent in Spanish
- Multi-tasking ability
- Attention to detail
- Energetic work ethic
- Problem-solving skills
- Active listening
- Exceptional customer care
- Telephone etiquette
- Data entry proficiency
- Tech-savvy
- QuickBooks expertise
- Business management skills
- Client relations and retention
- Remote work experience
- Conflict resolution strategies
- Customer satisfaction focus
- Customer relationship management (CRM)
Timeline
Mobile Expert/Supervisor
T-Mobile
07.2022 - Current
Store Manager
Aveda
04.2019 - 07.2022
Remote Sales Representative
Everest
01.2018 - 12.2018
Customer Service Representative
Walgreens
10.2016 - 05.2017
Manager
The Bar
3 2018 - 01.2019
Front End Supervisor
Hudson View Car Wash
2 2018 - 11 2018
Associate of Business Administration -
Hudson Community College
Licensed Cosmetologist
Aveda Instituite
High School Diploma - undefined
County Prep