Savannah Lual
Phoenix,AZ
Summary
I have recently relocated to Phoenix, AZ and am seeking out new employment opportunities! I currently have a valid Arizona Insurance Adjuster License and have strong experience in varied customer service roles.
Overview
7
7
years of professional experience
Work History
Call Center Customer Service Representative
Fiserv
12.2023 - 04.2024
- As a remote customer service representative with Fiserv, I handled 30+ inbound calls a day from bank customers and assisted them with all inquires and concerns regarding their credit card accounts after thorough authentication.
- This position elevated my skills in time management and customer service.
Medical Claims Specialist (Hybrid Remote)
Berkshire Hathaway Homestate Companies
11.2021 - 07.2023
- As a full-time medical claims specialist at Berkshire Hathaway Homestate Companies, I worked as a claims adjuster 2 adjusting workers compensation claims for injured employees
- I investigated minor and major claims by obtaining details from employers, brokers, and employees and made compensability determinations based on the collected information
- While managing these workers compensation claims, I maintained communication with medical providers to ensure that the injured workers were receiving the best treatment possible
- I scheduled specialist appointments, provided transportation and translation services if necessary, and ensured that medical bills were received and processed in a timely manner
- During the claims process, I filed medical reports to the corresponding claims and wrote detailed reports regarding claim updates including any communication made with claim parties
- In my position as a claims adjuster, I exercised my skills in time-management, organization, multitasking, and customer service.
Housekeeping
Holiday Inn Express and Suites
08.2021 - 11.2021
- As a part-time housekeeper at Holiday Inn, I was responsible for cleaning and sanitizing guest rooms as well as accommodating all client requests in a positive and efficient manner.
Receptionist/Administrative Assistant
Aabex Painting and Construction
06.2021 - 11.2021
- As a part-time receptionist/assistant with Aabex Painting and Construction, I promoted great customer service by answering all client questions and concerns
- I scheduled and organized appointments and quotes, responded to sudden requests, and acquired supplies and equipment for job sites.
Housekeeping
Bridges Bay Resort
06.2020 - 06.2021
- As a full-time housekeeper at Bridges Bay, I was responsible for cleaning and sanitizing guest rooms as well as accommodating all client requests in a positive and efficient manner
- I was responsible for approximately 20 guest rooms a day.
Server
Pho 24
08.2018 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Cracker Barrel
02.2018 - 07.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Scheels Sporting Goods
08.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor's degree - Business Administration
Clark Atlanta University
Atlanta, GA05.2019
High school -
Washington High School - 01
Sioux Falls, SD01.2018
Skills
- Workers' compensation
- Medical records
- Insurance verification
- Customer service
- Complaint resolution
- Empathy Display
- Payment Processing
Timeline
Call Center Customer Service Representative
Fiserv
12.2023 - 04.2024
Medical Claims Specialist (Hybrid Remote)
Berkshire Hathaway Homestate Companies
11.2021 - 07.2023
Housekeeping
Holiday Inn Express and Suites
08.2021 - 11.2021
Receptionist/Administrative Assistant
Aabex Painting and Construction
06.2021 - 11.2021
Housekeeping
Bridges Bay Resort
06.2020 - 06.2021
Server
Pho 24
08.2018 - 05.2019
Server
Cracker Barrel
02.2018 - 07.2018
Cashier
Scheels Sporting Goods
08.2017 - 05.2018
Bachelor's degree - Business Administration
Clark Atlanta University
High school -
Washington High School - 01
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