Savannah Luna
Deer Park,TX
Summary
Innovative Sr. Experience Specialist at Color Factory, with a strong history of enriching workplace culture and fostering employee engagement. Skilled in conflict resolution and communication, I successfully developed recognition programs that boosted morale and collaborated on succession planning for high-potential talent. Focused on promoting a collaborative and high-performing team environment.
Overview
8
8
years of professional experience
Work History
Sr. Experience Specialist
Color Factory
Houston, TX
03.2020 - 09.2023
- Presented findings to management and executive leadership, addressing questions to refine strategies.
- Facilitated team-building activities to enhance organizational culture and workplace positivity.
- Advised managers on disciplinary actions, ensuring fairness and consistency in enforcement.
- Monitored safety regulation compliance to uphold a secure working environment for personnel.
- Collaborated with leadership teams on succession planning initiatives for high-potential employees.
- Developed recognition programs and incentives aimed at boosting workplace morale.
- Tracked communications strategies and marketing campaigns to evaluate effectiveness and identify improvements.
- Created service and product proposals informed by comprehensive marketing data.
Fulfillment Associate
Target
Humble, TX
09.2017 - 03.2020
- Accepted, processed and quickly filled orders.
- Labeled cartons correctly prior to shipping outbound packages.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
- Ensured timely delivery of orders by coordinating with internal transportation team members.
- Communicated effectively with other departments regarding order status updates.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Tracked inventories and input equipment counts into warehouse databases.
- Collaborated with team members to meet daily productivity goals and deadlines.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Monitored stock levels and notified supervisor when supplies needed to be replenished.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Scanned and labeled packages, ensuring accurate tracking and delivery information.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Courtesy Clerk
Kroger
Seabrook, TX
02.2016 - 08.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified that prices on shelf tags matched those listed on computer system.
- Escorted customers to desired merchandise location.
- Assisted with price checks, go-backs, and replenishing supplies.
- Processed returns and exchanges according to company policy.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Surpassed sales goals through implementation of successful marketing strategies.
- Operated a cash register to process payments from customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with product selection and answered questions about store policies.
Education
High School Diploma -
Clear Falls High School
League City, TX06-2017
Skills
- Customer service
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Employee training
Languages
English
Professional
French
Limited
Affiliations
- Graphic Designer including prompt and commission based works.
- Moderator of a global gaming server.
- Group gaming incorporating problem solving and team based thinking.
Timeline
Sr. Experience Specialist
Color Factory
03.2020 - 09.2023
Fulfillment Associate
Target
09.2017 - 03.2020
Courtesy Clerk
Kroger
02.2016 - 08.2017
High School Diploma -
Clear Falls High School
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