Ashley Markel
Kershaw,SC
Summary
Dynamic and results-driven professional with extensive experience in operations management at Pizza Inn. Proven ability in staff management and team leadership, enhancing customer satisfaction and operational efficiency. Skilled in money handling and task delegation, successfully resolving customer complaints and fostering a positive work environment. Committed to achieving organizational goals through effective scheduling and training.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Manager
Pizza Inn
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
Filling Station Restaurant
11.2020 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Server
Pizza Inn
08.2015 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Certificate - Medical Billing And Coding
DeVry University
Illinois City, IL07-2025
Skills
- Staff management
- Operations management
- Team leadership
- Goal setting
- Task delegation
- Money handling
Certification
Serve Safe Certified
CPC certification by July 2025
Languages
English
Timeline
Associate Manager
Pizza Inn
01.2023 - Current
Assistant Manager
Filling Station Restaurant
11.2020 - 12.2022
Server
Pizza Inn
08.2015 - 10.2020
Certificate - Medical Billing And Coding
DeVry University
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