Savannah Marks

· Customer Service

o Drive organic customer service experience

o Lead by example, coaching staff in the moment

· Operations

o Complete and lead the full product processing cycle

o Work with sales & cost plans, budgets and other tools to ensure maximum profitability

o Upkeep of company logistic standards and arrangement of stockrooms and back stocked merchandise

· Commerciality

o Develop team and ensures merchandise presentation and display/promotional guidelines

o Maximize sales through joint operational and sales focus

· Leadership

o Manager, recruit, onboard, train, and develop the team with an eye on succession planning

o Create a positive and motivating team environment while keeping an overview on Employee Relations concerns alongside Store Manager

o Overall store responsibility in the absence of Store Manager

· Financial Accountability

o Assists with sales and cost plans, budgets, and variable costs

o Accurate recording of sales and worked-hours figures

• Cash office duties, Team management, In addition to below
• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.

· Enabled guest purchases,

· Worked with management and team members to ensure maximum efficiencies daily,

· Special assignments:

o August, 2021 assigned to Manhattan (WTC) location to assist new Store Manager

o January/February 2022 assigned to Beverly Hills location to cover supervisor role

• Enabled guest purchases, Worked with management and team members to ensure maximum efficiency

· Managed and facilitated all facets of children’s parties at high-end private venue

· Led junior colleagues during each party, assigned duties, and responded to customer issues,

· Trained incoming Party Coordinators in planning and executing all themed parties,

· Performed regular inventory and ordered replacement items as necessary

· Interacted with guests of all ages to ensure a positive experience for all

· Enforced Playland rules and performed smooth conflict management as necessary

· Provided continuous supervision to children during indoor and outdoor activities

• Performed all aspects of child care for guests aged 5 months to 10 years