Savannah Marrs
Bend
Summary
Versatile and dynamic professional with a proven track record in customer service and leadership notably at the University of Northern Colorado. Excelled in roles requiring strong multitasking abilities and a team player attitude, enhancing customer satisfaction and operational efficiency. Demonstrated expertise in technical troubleshooting and cash management, achieving significant improvements in workflow and financial accuracy.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Pine Tavern Restaurant
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Service Representative
Broadview Animal Clinic
06.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bartender
Great Northern
01.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Technical Support Representative
University Of Northern Colorado
03.2016 - 08.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Office Assistant
University of Northern Colorado
08.2013 - 03.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Bachelor Of Arts - Theatre Arts
University of Northern Colorado
Greeley, CO2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Assistant Manager
Pine Tavern Restaurant
03.2021 - Current
Customer Service Representative
Broadview Animal Clinic
06.2020 - 03.2021
Bartender
Great Northern
01.2019 - 03.2020
Technical Support Representative
University Of Northern Colorado
03.2016 - 08.2018
Office Assistant
University of Northern Colorado
08.2013 - 03.2015
Bachelor Of Arts - Theatre Arts
University of Northern Colorado
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