Savannah Mason

• Performs full administrative duties. Greets visitors, receives and responds to correspondence and requests for information from students, faculty, external agencies and visitors. Responds to problems or complaints. Maintains filing system. • Organizes and expedites flow of work through office and adjusts workload to meet established priorities. Prepares recommendations to create or revise established procedures. • Serves as a liaison between the department, faculty and students. Explains procedures and coordinates activities. • Schedules appointments and coordinates arrangements for meetings and conferences. Prepares agenda and handouts. • Assists in the development of budget, monitors department budget and works with others to reconcile accounts and resolve related problems. Ensures forms and documents are routed and approved in accordance with internal policies. Coordinates with payroll to ensure faculty and staff are paid accurately. May gather quotes for department purchases and initiate accounting procedures. • Independently produces reports, presentations and documents. • Maintains calendars, web pages, travel documents and social media sites. Makes travel arrangements. • May supervise entry-level clerical and office staff and work study students. • Performs other duties as assigned.

• Engaged customers via prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
• Explain products or services and prices, and answer questions from customers
• Modify sales scripts to better target the needs and interests of specific individuals
• Exceeded personal/customer service team sales targets and call handling quotas
• Going the extra mile to ensure customer retention

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information
• Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
• Compile, copy, sort, and file records of office activities, business transactions, and other activities
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
• Complete work schedules, manage calendars, and arrange appointments