Savannah Matos
Port Saint Lucie,FL
Summary
An adept manager who excels in fostering a positive work environment and employing analytical problem-solving skills. Competencies include team building, leadership, motivation, exceptional customer relations, and relationship-building abilities. Skilled in making independent decisions and exercising sound judgment to contribute to the company's success. Committed to using training, monitoring, and morale-boosting skills to increase employee engagement and improve overall performance.
Overview
5
5
years of professional experience
Work History
Bakery Manager
Smallcakes Cupcakery & Creamery
02.2022 - Current
- Arranged bakery displays to showcase baked goods, cakes, and ice cream to drive product sales.
- Managed all baking operations professionally and handled all problems confidently.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Managed inventory and reduced waste, resulting in cost savings
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Successfully drove new product lines to increase annual profits by 15%.
Shift Manager
Crumbl Cookies
12.2021 - 02.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by providing ongoing training opportunities.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success
Kennel Worker
Martin Downs Animal Hospital
08.2021 - 12.2021
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Strict schedule of sanitation and disinfection procedures to improve kennel cleanliness.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Implemented effective record-keeping systems to track animals'' care progress and ensure efficient communication among team members.
- Supported training efforts for new hires, sharing best practices for animal care and kennel maintenance tasks.
- Promoted good hygiene in animals by seeing to grooming needs.
Kennel Staff Manager
DogsWorld
12.2019 - 07.2021
- Managed inventory control processes to maintain optimal stock levels of food supplies, medications, grooming products, and other essential items.
- Enhanced kennel operations by implementing efficient management techniques and staff training programs.
- Continuously improved operational efficiency by regularly reviewing processes, identifying areas for improvement, and implementing necessary changes.
- Developed marketing strategies for promoting kennel services via social media channels targeting potential clients in need of boarding or grooming options.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Strengthened relationships between clients and their pets by providing personalized attention during boarding stays or daycare sessions.
- Participated in ongoing training sessions to continuously improve knowledge on canine behavior patterns, communication styles, and best practices in caring for dogs within a daycare setting.
Sales Associate
Learrning Express
02.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Operated POS terminals and cash drawer balancing.
Education
MBA - Business Administration
Keiser University
Fort Lauderdale, FL06.2024
Bachelor of Science - Exercise Science
Keiser University
Fort Lauderdale, FL05.2021
Skills
- Order Management
- Employee Scheduling
- Supply Ordering
- Food management experience
- Bakery Operations
- Supervisory Experience
- Customer Service
- Staff Management
- Staff hiring
- Social Media Marketing
- Social Media Platforms
- Brand Promotion
Timeline
Bakery Manager
Smallcakes Cupcakery & Creamery
02.2022 - Current
Shift Manager
Crumbl Cookies
12.2021 - 02.2022
Kennel Worker
Martin Downs Animal Hospital
08.2021 - 12.2021
Kennel Staff Manager
DogsWorld
12.2019 - 07.2021
Sales Associate
Learrning Express
02.2019 - 11.2019
MBA - Business Administration
Keiser University
Bachelor of Science - Exercise Science
Keiser University
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