Savannah Maugeri
Modesto,USA
Summary
Detail-oriented customer service professional with 7+ years of experience in fast-paced environments. Proven ability to manage high-volume workloads, resolve customer concerns efficiently, and maintain accurate records while delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Fitzpatrick Dealer Group
Modesto, CA
12.2023 - 04.2026
- Maintained accurate records of warranty claims and customer information
- Processed and managed a high volume of warranty claims, ensuring accurate and timely processing
- Identified trends, patterns, and recurring issues in warranty data to improve processes
- Assesses warranty coverage and eligibility
- Track the status of warranty claims and follow up on outstanding issues.
- Maintain detailed records of warranty claims, including documentation of issues, resolutions, and associated costs.
Business Development Coordinator
Fitzpatrick Dealer Group
Modesto, CA
11.2022 - 12.2023
- Business development specialist
- Handling outbound campaigns for new and existing customers
- Scheduling service appointments accordingly
- Following up with customers after recent visits
- Following up with customers for missed appointments and cancelled appointments
- Reaching out for recall campaigns
- Reaching out for customers who are due for service
House Cleaning
Private Owned Company
Modesto, CA
09.2020 - 11.2022
- Skills used knowledge of principles and processes for providing customer and personal services.
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas.
- Cleaning, scrubbing, and sanitizing all rooms in the client's home.
- Inspect and maintain all lighting fixtures, wash baseboards, and clean under furniture.
- Cleans showers, sinks, toilets, kitchen appliances, glass, and all surfaces.
Server/Hostess
Skewers Kabob House
Modesto, CA
03.2019 - 11.2022
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered exceptional, friendly, and fast service.
- Answered questions about menu selections and made recommendations when requested.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations.
- Skillfully anticipated and addressed guests' service needs.
- Served food and beverages while maintaining high quality formal table service to many customers daily.
- Organized large parties reservations and special requests efficiently and accurately.
- Managed the flow of Guests into the Dining and Bar areas, provided accurate wait times to incoming Guests if appropriate.
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner.
- Assisted others with side work including, but not limited to cleaning, stocking, and folding silverware.
- Helped fellow team members and other departments wherever necessary to maintain positive working relationships.
- Greeted incoming and departing guests warmly with a genuine smile and eye contact.
- Received payments by validating credit charges; accepting currency; calculating and issuing change for Togo orders.
Education
Nursing - none
Modesto Junior College
Modesto, CA05.2026
High school diploma - undefined
Fred C. Beyer High School
Modesto, CA05.2018
Certification
- Food Handler Certification
- Driver's License
Languages
English - Expert
Additional Information
Authorized to work in the US for any employer
Timeline
Warranty Administrator
Fitzpatrick Dealer Group
12.2023 - 04.2026
Business Development Coordinator
Fitzpatrick Dealer Group
11.2022 - 12.2023
House Cleaning
Private Owned Company
09.2020 - 11.2022
Server/Hostess
Skewers Kabob House
03.2019 - 11.2022
Nursing - none
Modesto Junior College
High school diploma - undefined
Fred C. Beyer High School