Summary
Overview
Work History
Education
Skills
Timeline
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Savannah McLaughlin

Santa Fe,NM

Summary

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

8
8
years of professional experience

Work History

Cashier

John Brooks Supermart
El Dorado, NM
04.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.

Cashier Trainer

Chipolte
Sacramento, California
04.2023 - 04.2024
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
  • Collaborated with management team to improve overall customer experience at the store level.
  • Engaged in problem solving activities when conflicts arose between employees or customers.
  • Performed other duties as assigned by upper management.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Trained, managed and motivated employees to promote professional skill development.

Cashier

Burlington
Sacramento, CA
07.2016 - 07.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.

Education

High School Diploma -

Sava: Sacramento Academic And Vocational Academy
Sacramento, CA
01-2015

Skills

  • POS Systems
  • Customer Assistance
  • ID Verification
  • Returns processing
  • Product Recommendations
  • Cash Register Operation
  • Customer Service
  • Cash Handling
  • Payment Processing
  • Payment Collection
  • Issue Resolution
  • Currency counting
  • Drawer balancing
  • Liquor regulations and compliance
  • Money Handling
  • Customer service excellence
  • Loss Prevention
  • Conflict Resolution
  • Time management skills
  • Staff Training

Timeline

Cashier

John Brooks Supermart
04.2024 - Current

Cashier Trainer

Chipolte
04.2023 - 04.2024

Cashier

Burlington
07.2016 - 07.2018

High School Diploma -

Sava: Sacramento Academic And Vocational Academy

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Savannah McLaughlin