Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Menefee

Jacksonville Beach,FL

Summary

Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling, as well as maintaining quality customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful settings.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Shine Wellness Massage Therapy
03.2022 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered guest questions and referred to local points of interest.
  • Performed basic daily bookkeeping tasks.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Asked customers questions to meet special requests.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Prepared weekly employee work schedules for team members.

Office Manager

Blue Lotus Acupuncture
06.2020 - 03.2022
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Created and implemented organizational policies and procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Consulted with healthcare professionals on business decisions.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Built relationships with physicians to create steady referral pipeline.
  • Developed policies and procedures for effective practice management.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.

Front Desk Receptionist

Psych Access Behavioral Health
01.2020 - 07.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed and filed financial documentation for accounting purposes.

Shift Manager

Epic Theatres
08.2018 - 01.2020
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Received and counted money.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit and check payments.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Opened inventory boxes and restocked shelves.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Accepted and processed customer returns.
  • Rotated stock according to dates and protocols.
  • Oversaw team of 40+ employees.
  • Broke down boxes and disposed of trash.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Tracked and prioritized work orders to meet daily production requirements
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored security areas during busy periods.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Directed customers to correct store locations.
  • Provided sales feedback to management to address concerns in sales reports.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Preschool Teacher

Kids World Family Day Care
09.2017 - 05.2018
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Assisted and supervised 20 children through entire school day.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted sensory development by providing access to different textures.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Enhanced students aged 2 through 4's understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.

Wait Staff Member

Fushimi Restaurant
01.2017 - 10.2017
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected orders and relayed them to bartenders quickly and accurately.

Education

Some College (No Degree) - Massage Therapy

Massage Therapy Academy
Jacksonville Beach, FL

High School Diploma -

Middleburg High School
Middleburg, FL
06.2018

Skills

  • Lobby Maintenance
  • Feedback Collection
  • Tour Arrangements
  • Checking Reservations
  • Multi-Line Phone Systems
  • Account Balancing
  • Credit Card Handling
  • ASI Front Desk
  • Inquiry Response
  • Check in and Checkout Procedures
  • Online Bookings Management
  • Special Requests
  • Common Area Maintenance
  • Data Gathering
  • Posting Charges
  • Hospitality Service
  • Guest Satisfaction
  • Guest Registration
  • Professional Telephone Etiquette
  • Creative Solutions
  • Business Correspondence
  • Efficient Service
  • Appointment Confirmation
  • Maintenance Team Collaboration
  • Customer Loyalty
  • Office Supplies and Inventory
  • Revenue Reviews
  • Monitoring Equipment Inventory
  • Customer Service Process Improvement
  • Special Assignments
  • Guest Interaction
  • Service Quality
  • Answering Customer Questions
  • Staff Meetings
  • Guest Flow
  • Guest Inquiries
  • Maintaining Guest Records
  • Work Activity Planning
  • Personable Demeanor
  • Reporting Efficiency and Accuracy
  • Cash Counting
  • External Communications
  • Verifying Data Accuracy
  • Negotiation Tactics
  • Consultative Sales Approach
  • Quality Assessments
  • Paperwork Processing
  • Maintaining Clean Work Areas
  • Reservation Software
  • Relationship Establishment
  • Employee Retention
  • Email Decorum
  • Call Transfers
  • Performance Strategies
  • Employee Timesheet Processing
  • Reminder Calls
  • Childcare Settings
  • Call Answering and Routing
  • Customer Feedback
  • Greeting and Seating Clients
  • Front Desk Management
  • Data Entry and Database Software
  • Telephone Etiquette
  • Computer Proficiency
  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
  • Directing Callers
  • Fee Collection
  • Filemaker Pro

Timeline

Front Desk Associate

Shine Wellness Massage Therapy
03.2022 - Current

Office Manager

Blue Lotus Acupuncture
06.2020 - 03.2022

Front Desk Receptionist

Psych Access Behavioral Health
01.2020 - 07.2020

Shift Manager

Epic Theatres
08.2018 - 01.2020

Preschool Teacher

Kids World Family Day Care
09.2017 - 05.2018

Wait Staff Member

Fushimi Restaurant
01.2017 - 10.2017

Some College (No Degree) - Massage Therapy

Massage Therapy Academy

High School Diploma -

Middleburg High School

Similar Profiles

  • Mitchell DeGras

    Mitchell DeGrasMitchell DeGras

    Registered Massage Therapist at Whitby Massage Therapy & WellnessRegistered Massage Therapist at Whitby Massage Therapy & Wellness

  • Sheena Schewaga

    Sheena SchewagaSheena Schewaga

    Owner Operator at Infinity Massage Therapy and Wellness LTDOwner Operator at Infinity Massage Therapy and Wellness LTD

  • ANIYA GADDY

    ANIYA GADDYANIYA GADDY

    Essentail Wellness Therapeutic Program- Intern at Essential Wellness & Massage Therapy~lorinda WalkerEssentail Wellness Therapeutic Program- Intern at Essential Wellness & Massage Therapy~lorinda Walker

  • Sarah Thompson

    Sarah ThompsonSarah Thompson

    Behavior Technician at Compleat KidzBehavior Technician at Compleat Kidz

  • Amy Carroll MSN,RN

    Amy Carroll MSN,RNAmy Carroll MSN,RN

    Staff Nurse, Ambulatory Float Pool at Mayo ClinicStaff Nurse, Ambulatory Float Pool at Mayo Clinic

CREATE PROFILE
Savannah Menefee