Savannah Miller

Developed existing property management knowledge by taking on a lease-up community, consisting of 306 units.

• Nurture all leads from pre-lease to opening of community – Scheduling and conducting property tours with prospects, in-person and virtual, to executing leases for future residents.
• Exceed monthly leasing goals to reach desired occupancy goals for a brand-new community.
• Correspond weekly with competitors to stay updated on the local market.
• Communicate effectively with on-site team – Generating new leasing specials with office team to preparing for resident move-in dates with maintenance team.
• Develop pipelines into the area's largest employment providers, such as Christiana Healthcare, J.P. Morgan Chase, The University of Delaware, to continually provide housing solutions for their new or relocating employees.
• Create geo-targeting and marketing plans via Social Media and Email Blasts.

Acquired property management experience while working closely with on-site team to smoothly operate an apartment community consisting of 264 units.

• Conducted property tours, in-person and virtual, highlighting the benefits of living within the community.
• Exceeded monthly leasing goals to maintain targeted occupancy rate.
• Performed administrative duties – Collecting rent and other fees, resident correspondence, digitizing and recordkeeping.
• Monitored YieldStar pricing and utilized unit availability to encourage timely applications.
• Executed consistent and effective communication with prospects and residents via phone and email – Approval/rejection notices, lease violations and late payments, lease renewal offers, move-in/out paperwork.
• Followed up with past residents to collect final dues or make payment plan arrangements if necessary.
• Coordinated the make-ready process with the maintenance team, ensuring that apartments were prepared for scheduled move-in.
• Addressed and resolved resident complaints, documenting all action taken in Yardi Voyager.
• Managed and organized the property email address.
• Updated property social media accounts.
• Planned resident retention activities/events and prepared local marking plans.

• Processed sales and accessed product information within DOS.
• Maintained and trained staff on POS database.
• Efficiently handled and monitored Pro-customer Account Receivable accounts and payments.
• Promoted and educated customers and staff on credit offers and product coverage plans when applicable.
• Partnered with and assisted Pro Services Specialist with challenging projects and helped resolved project issues.
• Responded to customer inquiries in-store and over the phone.
• Acquired strong understanding of product selection and specialized merchandise.

• Complied with and properly orchestrated guest service policies.
• Maintained constant speed and efficiency in the workplace.
• Handled stresses of fast-paced environment and overcame setbacks.
• Acquired and prepared orders accurately and with a smile.
• Gained cash handling experience and utilized POS database.
• Upheld appropriate routine when preparing shops for openings/closings.
• Assisted in routine product inventory counts and upkeep.